Field Service Engineer Position Available In Jefferson, Alabama
Tallo's Job Summary: Join our team as a Field Service Engineer, providing technical support, maintenance, and training to clients on-site. Requirements include a Bachelor's degree in Engineering, proven experience, and strong problem-solving skills. This role offers hands-on interaction with customers and the opportunity to make a direct impact in a high-tech, professional environment.
Job Description
Job Summary:
We seek a skilled and customer-focused Field Service Engineer to join our team. In this role, you will provide our clients with onsite technical installation, maintenance, and troubleshooting support. The ideal candidate is a hands-on problem solver with excellent communication skills and a strong customer service orientation.
Key Responsibilities:
- Travel to client sites to install, repair, and perform company products and equipment maintenance.
- Diagnose errors or technical problems and determine proper solutions, demonstrating high problem-solving skills.
- Carry out detailed field reporting and documentation for client visits.
- Provide training and support to clients in operating and maintaining systems and equipment.
- Collaborate with technical team members to meet customer needs and handle complex technical issues.
- Comply with safety and customer service guidelines and protocols.
- Maintain a solid working knowledge of industry standards and advancements.
- Provide feedback to the design and production teams based on customer interactions and field experience.
- Work closely with the sales team to support customer satisfaction and business objectives.
Requirements:
- Bachelor’s degree in Engineering or a related field.
- Proven experience as a Field Service Engineer or similar role.
- Excellent problem-solving and troubleshooting skills.
- Strong practical knowledge of engineering concepts and the ability to apply them.
- Proficiency in relevant software, including CAD and diagnostic programs.
- Excellent customer service and communication skills.
- Ability to travel frequently and work extended hours when necessary.
- Strong time management and organizational skills.
- Ability to work independently and make decisions in the field.
- Valid driver’s license and clean driving record.
Why join us:
This role offers the opportunity to work hands-on with our products and directly interact with our customers. If you are a self-starter with a customer-centric approach and a passion for problem-solving, we would love to hear from you. Enjoy the rewards of a challenging role in a high-tech, professional setting and the chance to impact our customers’ experiences.
