Advanced Field Service Engineer Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The Advanced Field Service Engineer role in Customer Experience offers full-time, day-shift employment in Charlotte, NC, United States. Responsibilities include driving on-site installation, repair processes, providing technical presentations, revising work instructions, and leading improvement initiatives. Ideal candidates will validate customer requests, educate technicians, write documentation, and ensure timely delivery.
Job Description
Id :
HRD264458,
Title :
Advanced Field Service Engineer,
Category :
Customer Experience,
RequisitionType :
Professional,
JobGrade :
null,
RequisitionId :
300000473171833,
ExternalPostedStartDate :
2025-05-27T18:01:31 00:00,
JobLevel :
null,
JobSchedule :
Full time,
JobShift :
Day,
StudyLevel :
null,
InternationalTravelRequired :
null,
ExternalContactName :
null,
ExternalContactEmail :
null,
ContractType :
null,
ExternalPostedEndDate :
null,
JobFamilyId :
300000017425619,
GeographyId :
300000007416119,
GeographyNodeId :
300000310167227,
ExternalDescriptionStr :
Drive the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will drive revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.
Key Responsibilities Validate customer request Educate customer and field technicians Write documentation used by field technicians Ensure Right and Fast Delivery,
CorporateDescriptionStr :
,
OrganizationDescriptionStr :
,
ShortDescriptionStr :
,
ContentLocale :
en,
PrimaryLocation :
Charlotte, NC, United States,
PrimaryLocationCountry :
US,
