Field Service Engineering Specialist Position Available In Mecklenburg, North Carolina

This position may be based in Chicago, Texas, Georgia, North Carolina, Virginia, or Ohio with close proximity to hub airports.

Exciting Opportunity:

Field Service Engineering Specialist at Jubilant Radiopharmaceutical s Join us at Jubilant Radiopharma, where we combine global clinical expertise with a leading pharmacy network to support our customers and advance the practice of nuclear medicine. As an industry-leading pharmaceutical company, we specialize in developing, manufacturing, and distributing high-quality diagnostic and therapeutic agents. Our mission is to improve lives through nuclear medicine on a global scal e. As a Field Service Engineering Specialist, you will play a crucial role in the installation, training, repair, and maintenance of our cutting-edge systems including SMARTT-FILL, RUBY-FILL, and future releases for clients around the glo be. Key Responsibiliti es :

Collaborate with Sales & Marketing, Customer Service, and the Clinical Applications team to set up new accounts rapidly and efficien tly.

Travel frequently, up to 30 trips a year (2-3 days), providing an opportunity to meet diverse clients and cultu res.

Strive for customer satisfaction by troubleshooting via phone, email, and on-site vis its.

Contribute to cross-functional investigations of customer complaints and system errors in accordance with quality system procedu res.

Work closely with quality, development, and clinical teams in mitigating and correcting system problems, actively involved in identifying and executing preventative actions and corrective actions (CAPA ‘s).Maintain accurate and timely records within the quality system of all complaints received and troubleshooting perfor med.

Schedule, plan, and perform routine preventative maintenance on systems in the fi eld.

Develop preventative maintenance instruction documents, update and prepare other technical documents as requi red. Qualificati ons :

College Degree, BS degree in science, engineering, or Bio-Medical degree, or other post-secondary credential desir able.

At least 3 years’ experience in technical field service with experience in providing technical support over the telep hone.

Proficiency in using SAP or Oracle, and a good understanding of Windows with the ability to learn and troubleshoot complex custom soft ware.

Strong technical reading and writing skills with good working knowledge of Microsoft Of fice.

Knowledge of good manufacturing practices and familiarity with ISO9001 and ISO1 3485.Fluency in English, with clear and concise communication skills, and outstanding listening sk ills.

Eligibility to travel throughout the United States and Globally, possess a valid US passport and a valid driver’s license with a satisfactory driving re cord.

Physical ability to work in various environmental conditions, lift up to 50 pounds, and work in tight spaces, along with a willingness to work in an environment with radioacti vity.

We offer you:

Supportive work c ultureCompetitive base salaryAnnual performance bonusTravel p remiumMedical, dental and vision401(k) and 401(k) ma tchingPaid Time Off and paid ho lidaysShort and long-term disability co verage Why work at Jubilant Radiopharmaceu ticals?

We believe in the power of unity, innovation, and growth. As a globally integrated pharmaceutical company, we offer a vibrant and inclusive environment that nurtures individual growth and development. Our employees are our greatest asset, and we value their contributions, fostering a culture that encourages innovation and teamwork. With a strong commitment to quality and a customer-centric approach, we empower our employees to create value and make a difference in the world. Join us, and be a part of our global success story. We champion an inclusive workplace that treasures diverse perspectives, experiences, and backgrounds. We are committed to build a diverse yet inclusive workplace that is representative of the marketplace and the communities in which the Company o perates. We are proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status about public assistance, genetic status or any other status protected by federal, state or l ocal law. If qualified individuals with a disability need assistance in applying for this position, call Human Resources at 407-455-6700 informing us regarding the nature of your request and providing your contact in formation. Join us, and be a part of our global suc cess story!