Field Service Technician Position Available In Chatham, Georgia

Field Service Technician ABR- Automated Business Resources Savannah, GA Job Details Full-time $45,000 – $55,000 a year 1 day ago Benefits Paid training Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Field service No experience needed Driver’s License Electrical experience Mechanical knowledge Service technician experience Entry level Time management Full Job Description ABR Inc, a local family owned office equipment (copiers, fax machines, scanners, printers) provider, is recruiting for an Experienced and an Entry Level Field Service Technician. We are looking for individuals who will fit into our team environment to provide excellent service to our valued customers in Savannah and the surrounding Low Country. If you are a hard worker who likes to troubleshoot, is excited by new technology, likes to learn and takes pride in providing the best customer service possible, then this may be the career for you! This is not a desk job. You will get to work outside of the main office in the field at many different customer locations. Territories are usually assigned to each Field Service Technician, but there may be overlap to ensure full coverage and foster our teamwork environment. Overtime is very rare and hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. Training is paid training and is mostly done in Atlanta, GA at the manufacturer’s corporate training facilities. If you are looking for just a “job” then ABR is not the place for you, but if it is a career you want then we will invest in a qualified applicant to help create the best working relationship possible.

SERVICE DEPARTMENT JOB DESCRIPTION

FIELD

SERVICE TECHNICIAN

The position of Field Service Technician (FST) is a full-time, non-exempt position. The Field Service Technician will report directly to the Field Supervisor and Service Manager. The technician is expected to install, service and troubleshoot all machines assigned to him/her.

Essential Job Duties:

1. Service all equipment within assigned territory. Arrive at first call at 8:00 a.m. and work until 5 p.m. Perform total call procedure on every call. Ensure accuracy of meter reporting on every call. Complete Machine History Log at each call. Notify advisors of all accounts with 3 calls within 30 days. Call all customers within 30 minutes after receiving call from RTS. Follow pre-call and post-call procedures. 2. Maintain an up-to-date file of Employee Manual, Service Handbook, bulletins, and other service literature. 3. Maintain tool kit and inventory of parts. 4. Required to meet Field Productivity Numbers. 5. Complete all service reports correctly and legibly for the purpose of data collection and analysis. Part usage report and charge tickets must be turned in at time designated by advisor. 6. Attend and actively participate in regularly scheduled service meetings. 7. Responsible for truck cleanliness and maintenance. Schedule regular service of company owned vehicle. Company provides vehicle and pays for gas, insurance and maintenance. Keep interior of passenger cab and truck bed clean. 8. Always observe all company policies, posted speed limits and all traffic laws. 9. Notify Field Supervisor/Service Manager of any problems in the field, including any safety concerns at a customer location. 10. Frequent contact with customers, management, advisors, Sales Department and other co-workers requiring communication verbally, in writing or through other means. Maintain effective relationships with customers and co-workers. Make a concentrated effort towards understanding and promoting the Service Maintenance Agreements to the customer. Complete Sales Lead Forms as needed. 11. Perform other reasonably related duties as assigned by Field Service Advisor and/or Service Manager 12. Assist with the placement of copiers or relocating copiers at customer locations on an as needed basis.

Qualifications:

The experienced Field Service Technician should possess a working knowledge of mechanical, electrical, and electronic skills. He/she should also be able to assist and/or instruct associates as required. The technician must maintain favorable relations with the customers and fellow employees. Good time management skills are required. Frequent travel is necessary and a valid driver’s license and overall good safe driving record is required. This position requires the ability to lift, push, pull at least 50-100 lbs; sit, kneel, crouch, lay on the floor and bend for long periods of time in order to perform the essential job duties. We will provide training to qualified Experienced and Entry Level candidates.

Work Environment:

Due to the evolving nature of the copier business, this position requires the ability and willingness to learn and implement new technologies, services and procedures. This position requires frequent travel to customer accounts where the placement of the copiers is out of our control. Your work environment will vary based on the establishment visited. Safety rules must be followed at all times.

Limitations and Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Salary based on experience, education and/or years of service in the copier industry. Company provided cell phone, laptop, parts, GPS monitored vehicle, car insurance, gas and maintenance. Training provided. Offer Medical, Dental, Vision, STD, LTD, Voluntary Life, Flex Spending, HRA, 401(k), vacation, personal, paid holidays and floating holidays (most eligible on 91st day of employment)

Job Type:

Full-time Pay:

$45,000.00 – $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Schedule:

Monday to Friday Ability to

Commute:

Savannah, GA 31405 (Required)

Work Location:

In person