Field Service Representative Position Available In Cobb, Georgia

Field Service Representative Renewal Investment Services Atlanta, GA 30336 • Hybrid work

Field Service Representative Job Type:

Full Time – Hourly

OVERVIEW

Textile Restorations is an established Southeastern company operating within the Insurance Restoration Industry. We have received repeated national recognitions for excellence in customer service and innovation, while remaining a family owned business. Our business is largely recession proof, with an average employee tenure of over 8 years. We help victims of fire damage, water damage, and vandalism by restoring their clothing, fabric items, and electronics to pre-damaged condition. Textile Restorations offers an

EXCELLENT

benefits package that includes health insurance with low deductibles (company pays half of employee’s monthly premium), company paid disability insurance, company paid life insurance, and other supplemental benefits such as vision and dental, and a 401k plan with a very generous 4% match. Since this position is an hourly position, it does afford the ability to receive overtime pay. Due to our company’s continued growth, we are looking to add to our team by hiring a Field Service Representative. This position is a crucial part of our logistical and customer service functions, and often leads to promotions into our management team. Responsibilities and Duties As a Field Service Representative, you will be the first representation of our company to our customers. Which means you will be responsible for meeting new customers, setting and maintaining expectations with each customer of what they can count on from our company, and listening to our customers’ needs. Inventorying and packing out all of the clothing and fabric items from our customer’s home that were affected by the loss, as well as delivering the restored items back to their home. You would be responsible for driving a company owned vehicle to and from several customer stops throughout the course of the day. Lifting, carrying, and walking clean products into and soiled products out of customer’s homes. You will also be accountable for customer satisfaction by responding to customer inquiries and requests in a timely and professional manner. In this role you would receive cross training in our production warehouse environment to allow you the opportunity to understand the duties of our in-house production cleaning process. Desired/Required Skills Very flexible schedule Clean driving record and background check Willing to travel long distances Excellent communication and written skills Ability to listen and accommodate others Desire to help people Ability to lift and carry up to 50 lbs on a consistent basis High level of attention to detail Ability and flexibility to work in challenging environments, that would include patiently working with emotional customers, working in a smoky or sooty environment, working in hot or cold conditions Ability to manage time and routes for a streamlined delivery experience Work well independently Familiarity with GPS devices or mapping apps What we offer: Extremely competitive salary range commensurate with experience Medical, dental, and vision benefits, 401k, PTO The opportunity to influence the growth and success of a fast growing organization