Field Service Technician Position Available In Fulton, Georgia

Field Service Technician Confidential Atlanta, GA Job Summary We are seeking a dedicated and skilled Field Service Technician to join our team. The ideal candidate will be responsible for providing on-site support and maintenance for our equipment, ensuring optimal performance and customer satisfaction. This role requires a strong mechanical aptitude and the ability to troubleshoot various industrial systems. As a Field Service Technician, you will: Install processing equipment (sterilizers, ultrasonics, washers, and cart washers) according to manufacturer specifications Inspect and test malfunctioning sterile processing equipment, using appropriate test and analysis instruments Disassemble malfunctioning equipment, repairing or replacing defective components and electrical parts Coordinate with site personnel and external contractors to verify project site readiness for equipment installations, including: facility utility requirements, product delivery, and safe movement of materials to the designated worksite Maintain regular, timely communications with customers and key stakeholders regarding the status of installation projects, customer issues, and equipment issues Perform remote service and diagnostics by phone, email, and video conferencing, to resolve external customer equipment issues; initiating escalation where appropriate Maintain factory certification and proficiency on all servicing product lines Generate revenue growth by offering solutions aligned with the service portfolio Complete service-related administrative duties in a thorough and timely manner, including: service work orders, expense reports, preventative maintenance and installation documentation, site and service documentation, and other related paperwork Travel up to 75 percent of the time For success in this role, you will: Capably handle required administrative functions Verify work to ensure accurate results Follow work instructions, procedures, safety guidelines, and company policies Meet productivity standards, deadlines, and project schedules Communicate effectively with various levels of employees and customers, both verbally and in writing Be internally motivated and work well with minimal supervision Be flexible in working hours, including mandatory overtime on short notice and/or weekends, as needed Devise workable solutions or consult with secondary resources to devise solutions Maintain a good driving record and valid driver’s license Be subject to background checks and credentialing Have a HS Diploma or equivalent. An Associate’s degree in fluid dynamics, electronics, or an equivalent combination of education and experience in electronics related field is strongly preferred Have previous experience and demonstrated success executing projects with defined milestones Be able to interpret schematics and site drawings, without assistance Possess a working knowledge of hydraulic and AC/DC electrical systems, functions, and uses Have previous mechanical, diagnostic, and troubleshooting experience Understand and apply pneumatic, plumbing, mechanical, and electrical theory to install, diagnose, and repair SPD equipment Possess 3-5 years of experience working in a sterile processing environment, combined with prior technical work-related experience (Strongly Preferred) Possess 3-5 years of experience installing and/or repairing HVAC systems (Strongly Preferred)

Job Type:

Full-time Pay:

$24.00 – $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

Monday to

Friday Education:

Associate (Preferred)

Experience:

AC/DC:

3 years (Required)

Pneumatic:

3 years (Required)

Medical Devices:

3 years (Required)

HVAC:

3 years (Required) Willingness to travel: 75% (Required)

Work Location:

On the road