Greater Boston Area: Level 2 Field Services Network Technician (Full Time) Position Available In Norfolk, Massachusetts

Greater Boston Area:

Level 2 Field Services Network Technician (Full Time) Securewon Quincy, MA Job Details Full-time $50,000 – $70,000 a year 11 hours ago Benefits Travel reimbursement Health insurance Dental insurance Paid time off Cell phone reimbursement 401(k) 4% Match Vision insurance 401(k) matching Life insurance Qualifications Computer science Computer Science Software troubleshooting Customer service CCNA Computer networking experience (1-2 years) Mid-level VoIP Bachelor’s degree VoIP implementation projects CompTIA Network+ Remote access software Computer networking Remote desktop tools Field service management software

Information Technology VPN Full Job Description Greater Boston Area:

Level 2 Field Services Network Technician (Full Time) We are looking for a skilled and client-focused Level 2 Field Services Network Technician to join our team. This onsite role is essential in providing top-tier network support to our clients, with occasional opportunities for remote work. If you have a strong technical background, a passion for problem-solving, and excellent interpersonal skills, we want to hear from you! About the Role As a Level 2 Field Services Network Technician, you will play a key role in delivering exceptional onsite technical support, troubleshooting, and maintenance for network infrastructure, including routers, switches, firewalls, and wireless access points. You will work closely with clients to install, upgrade, and configure networks tailored to their needs while optimizing performance and ensuring robust security through firewall and VPN configurations. Key Responsibilities

• Provide onsite technical support and troubleshooting for network-related issues.
• Install, upgrade, and configure routers, switches, firewalls, and wireless networks based on client requirements.
• Perform routine diagnostics, performance optimization, and preventative maintenance.
• Assist in network security management, including firewall and VPN configurations.
• Document configurations, troubleshooting steps, and resolutions.
• Collaborate with remote support teams to ensure seamless client service.
• Train end-users on basic network operations and address client concerns.
• Monitor security threats, participate in change management and incident reviews, and support cybersecurity risk management.
• Serve as an escalation point for the Helpdesk and provide guidance to junior team members.
• Participate in an on-call rotation for after-hours support.
• Travel to client locations as required. What We’re Looking For
• Technical expertise in network troubleshooting, installations, and security configurations.
• Strong customer service skills with the ability to explain technical concepts clearly.
• Ability to work independently while collaborating with remote teams.
• A proactive approach to network security and risk management.
• Willingness to travel to client sites and provide hands-on support.

If you’re passionate about networking, thrive in a client-facing environment, and are eager to make an impact, we’d love to have you on our team! Preferred Qualifications Certifications such as CCNA, CompTIA Network+, or equivalent. Experience with VoIP systems or cloud networking solutions. Familiarity with remote desktop tools and IT service management software. Bachelor’s degree in Information Technology, Computer Science, or related field (preferred but not required). Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Proud to offer a rich and competitive compensation and benefits program to our employees Competitive salary ranging from $50,000-$65,000 per year. Care allowance for travel expenses. Opportunities for remote work depending on client needs. Ongoing professional development and certification reimbursement. United Healthcare Health Plans with various plan designs to meet you and your family’s needs. Company Cell Phone Stipend – $50/month Dental / Vision coverage, Company-paid life insurance, 401(k) with a 4% match and more! Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak, and hear. The employee is frequently required to sit. The employee is frequently required to use hands and fingers for data entry. The employee must regularly lift and/or move up to 25 pounds. The Employer retains the right to change or assign other duties to this position. SecureWon will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process may contact us at 1-855-458-6947. Equal Opportunity Employer SecureWon is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status

Job Type:

Full-time Pay:

$50,000.00 – $70,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person