Service Administrator Position Available In [Unknown county], Missouri
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Job Description
SERVICE ADMINISTRATOR
Kansas City, MO
Career Path:
Service
Organization:
Cummins Inc.
Role Category:
On-site
Job Type:
Office
ReqID:
2416121
DESCRIPTION
We are looking for a talented onsite Service Administrator to join our team specializing in service at our branch in Kansas City, Missouri.
In this role, you will make an impact in the following ways:
Serve as the first point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
Create basic work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
Review work orders to ensure accuracy for invoicing and warranty.
Complete required training on a timely basis.
Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
RESPONSIBILITIES
To be successful in this onsite role you will need the following:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Knowledge of Diesel and//or Generators preferred. Prior experience in a shop service environment, repair and warranty related field preferred.
Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
Must have excellent computer skills using multiple software platforms with the ability to thrive in fast-paced environment with multiple priorities.
The regular schedule for this onsite position will be 9:00 AM – 6:00 PM, Monday through Friday. Please note, this position will be on call, every 4 – 5 weeks (Monday through Sunday).
QUALIFICATIONS
EDUCATION, LICENSES, CERTIFICATIONS
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
COMPENSATION AND BENEFITS
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits. Our culture believes in
POWERING YOUR POTENTIAL
. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
CUMMINS AND E-VERIFY
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
ATTENTION APPLICANTS
As part of Cummins commitment to fair hiring practices and compliance with applicable law, any applicant may redact information that identifies their age, date of birth (DOB), or dates of school attendance or graduation from any additional documentation that they submit during the initial application process without any adverse consequence.
BENEFITS
OVERVIEW
Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.
FINANCIAL WELLNESS
As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.
HEALTH & WELLNESS
Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.
CONTINUING EDUCATION
Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.
PAID INCENTIVE
You will receive annual merit and profit sharing based on individual and company performance.
DIVERSITY & INCLUSION
We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.
WORK-LIFE FLEXIBILITY
Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.
EVERY EMPLOYEE, EVERY COMMUNITY
You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.
DEVELOPMENT
AND GROWTH
You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.
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