Field Services Technician Position Available In DeSoto, Mississippi

Job Description:

Job Title:

Technical Support Specialist Find out more about the daily tasks, overall responsibilities, andrequired experience for this opportunity by scrolling down now.

Job Location:

Olive Branch

MS ,38654

Onsite Requirements:

Windows Desktop/Help Desk support Software / Hardware support Technical troubleshooting

Job Description:

Responsibilities:

Responsible for maintaining standards as established by the systemand network engineering teams in regard to planning and supportingthe plants in the areas of desktop, WAN, LAN, servers, and disasterrecovery. Provide diagnostic support to the System and Network EngineeringTeams and the Service Desk in supporting the plants as it relatesto; Desktops, WAN, LAN, and Servers as well as capture sitespecific network, server, and end device documentation. Provide first level support to the incident management activitiesin the plant and problem and change management activities for thesite, including weekend, holiday and after hours support whenrequired. Assume other plant related IT support responsibilities as per plantrequirements, availability, and IT skills such as development of adhoc reports via standard reporting writing tools i.e. Qlik Senseand PowerBI. Report site IT downtime and changes to the site productionschedules using the appropriate communication procedures. Develop and maintain functional knowledge of all criticaloperational application software & processes utilized at the sitein order to provide support and training to the site users. Develop and maintain technical knowledge of all criticaloperational software applications, IT processes, and proceduresutilized at the site in order to provide IT support. Perform hands-on fixes and changes at the PC desktop level,including installing and upgrading software, installing hardware,performing/validating file backups, managing custody of back-upmedia, and configuring applications at the direction of the siteanalyst or IT support group. Organize IT equipment repairs, maintain site inventory of usablespare IT equipment, and maintain a maintenance log of equipmentrepairs, as directed by the site analyst. Follow the site related IT purchasing & asset tracking proceduresreceiving IT assets, updating the IT asset inventory & partake indecommissioning end-of-life assets. Creates / updates work instructions for new tasks or as the stepsfor existing tasks are modified, ensures all documentation is inthe proper format and is stored in the location identified by theIT Management team. Monitors emails for alert notifications from the service desk andresolves or escalates these as required. Adheres to syncreon’s security process proactively identifyingsecurity issues and escalating these to the TSS team lead orappropriate manager as well as syncreon’s purchasing processesensuring that all IT equipment is properly tracked throughout thehardware lifecycle. Provides onsite support for site launches/expansions/changes andserver / network refreshes. Other duties as assigned.

Key Qualifications:

Community College diploma required, university degree preferred (oreducational equivalent) and/or significant relevant experience. Experience in working with Warehouse Management systems in a shopfloor environment would be desirable. Experience in general PCrepairs and PC based applications. Communicative with excellent verbal and written communicationskills in English and local site language, when applicable. Solid attention to detail and the ability to create and documentprocess and procedures. The ability to work within a very demanding environment andhandling stress in a positive manner and maintain a high degree ofconfidentiality. Excellent organizational and problem solving skills. Ability to handle multiple tasks. A strong understanding and working knowledge of desktop hardware,operating systems and software. A good understanding of network systems and protocols as well asserver hardware and operating systems.

Quality and Safety Requirements:

Conform to the processes and requirements of our integratedmanagement system. Achieve effectiveness of our integrated management system byfollowing the Quality Policy and meeting company objectives. Work to be compliant with the company environmental, health andsafety standards and rules. •3rd party and subcontract staffing agencies are not eligible forpartnership on this position. 3rd party subcontractors need notapply. This position requires candidates to be eligible to work in theUnited States, directly for an employer, without sponsorship now oranytime in the future•