Field Service Specialist Position Available In New York, New York

Field Service Specialist Wandercraft – 3.0 New York, NY Job Details Full-time $90,000 a year 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Spanish Mechanic experience Customer service Bachelor of Science Writing skills English Mid-level Microsoft Office Master’s degree Driver’s License Electrical experience Bachelor’s degree Linux Manufacturing 2 years Mechanical knowledge FDA regulations Full Job Description About us Wandercraft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to color, religion, sex, sexual orientation, gender identity, national origin, age or disability. At Wandercraft we pioneer intelligent robotics to help people do what they can’t do. We apply the most advanced robotics and AI to expand what’s possible for humans in the fields of healthcare and now industry. Founded in 2012, Wandercraft is globally recognized for creating the world’s first self-balancing walking exoskeleton, Atalante X, which is used in more than 100 rehabilitation centers across four continents helping individuals with disabilities re-learn how to walk, with over a million steps taken each month. Building on over a decade of real-world experience and a proprietary neural network trained on billions of steps, we’re bringing mobility beyond clinical settings and into the home. Our personal exoskeleton, Eve, is a first-of-its kind device designed to assist wheelchair users in standing and walking in everyday life. Now we’re expanding our platform to support industrial and assistive tasks with the Calvin family of humanoid robots. Built in just 40 days, Calvin-40 is designed to relieve factory workers from hazardous labor. Future versions of Calvin will assist persons with reduced autonomy in their daily activities. Our growth into home and industrial robotics opens new horizons while reinforcing our ability to scale innovation, improve reliability, and accelerate our impact, across our entire portfolio of products and industries. From Paris and New York, our team of over 110 engineers, clinicians, researchers, and operators is united by one mission: to design robotics that improve human life, wherever people need them most! We’re not just hiring people: we’re building a team of pioneers, curious minds and problem solvers who want to change the world, step by step. Join us to shape the next generation of medical and humanoid robotics powered by AI and purpose. Job description Reporting to the Field Service Manager, the Field Service Specialist is responsible for providing , diagnosis & repair for the United States operations. The Field Service Specialist will be the technical referent of our exoskeletons in the United States and will have a strong technical mastery of the product, covering mechanical, electronic, and software aspects. Additionally, this includes being able to explain its operation and any potential malfunctions in a clear and understandable manner to any counterpart. This also includes development and execution of SOPs regarding preventative maintenance, technical diagnosis, repair process, RMA process, final assembly, and quality/diagnostic testing. The position also involves sales support by taking part in account demonstrations and requires FDA/manufacturing regulatory knowledge and assistance as needed. Will start by spending significant amount of time in Wandercraft Headquarters in France training, before being full time deployed in the US.

Responsibilities:

Repair a breakdown independently (mechanical and/or electronic), Specify, translate assistance requests, and ensure follow-up with clients until resolution, Diagnose the nature and origin of a breakdown (analysis of logs and/or code) to determine maintenance actions, Perform preventive maintenance on current exoskeletons (replacement of worn parts…), Implement and optimize a preventative maintenance program for the deployed technology, Assist with quality testing and final assembly if needed for imported inventory, Assist with diagnostic testing, creation of a bench test area and create an inventory of sub-components needed for repairs, Ensure updates/upgrades (hardware, software) for internal and external clients, Handle the installation of exoskeletons at our clients’ sites: network, GDPR compliance, rail, etc., Identify and analyze recurring failures, in collaboration with R D teams, Propose improvement actions, for instance, in the case of anomaly detection or customer complaints. Assistance for the United States operations attainment of an

ISO 13485

if needed, Assistance with the installation and management of a United States operations QMS program, Assistance with FDA audits as needed, In partnership with the R D teams, maintain one’s own product knowledge in line with the evolving products; Demonstrate judicious use of Company resources through appropriate expenditure on travel and entertainment. Required profile Based in New York Willing to spend at least 2 months in France at the beginning of the contract Regulatory and manufacturing knowledge in the medical technology field Proven track record in medical technology or robotics technology development repair Ability to quickly grasp new technology A track record for developing high-trust relationships with customers Highly motivated, great people skills, positive attitude, entrepreneurial spirit, driven to be the best Ability to communicate persuasively both orally and in writing, Ability to operate independently in a self-directed manner, Ability to work in a team environment, Willing to travel on notice at any time (international mobility), Requires proficient computer skills including Engineering software and Microsoft Office skills. Valid driver’s license Being fluent in Spanish would be a plus.

Diplomas:

BS/MS degree in in bio-medical or electrical / mechanics engineering preferred

Experience:

A minimum of 2 years of medical technology is required Skills Customer relations: expert Technological culture of mechanical systems and components: trainer Technological culture of electronic systems and components: trainer Electronic welding: trainer Computer programming language: trainer Robotic and mechatronic systems: trainer Linux operating system: basic knowledge Knowledge of the biomedical world: basic knowledge Reporting and customer contact in

English/Spanish:

autonomous Please apply for this position directly on our Careers website via this link: https://www.welcometothejungle.com/fr/companies/wandercraft/jobs/m-w-field-service-specialist_new-york

Job Type:

Full-time Pay:

$90,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Day shift

Experience:

medical technology: 2 years (Required)

Work Location:

Hybrid remote in New York, NY 10010