(M/W) Field Service Specialist Position Available In New York, New York

Reporting to the Field Service Manager, the Field Service Specialist is responsible for providing , diagnosis & repair for the United States operations. The Field Service Specialist will be the technical referent of our exoskeletons in the United States and will have a strong technical mastery of the product, covering mechanical, electronic, and software aspects. Additionally, this includes being able to explain its operation and any potential malfunctions in a clear and understandable manner to any counterpart.

This also includes development and execution of SOPs regarding preventative maintenance, technical diagnosis, repair process, RMA process, final assembly, and quality/diagnostic testing. The position also involves sales support by taking part in account demonstrations and requires FDA/manufacturing regulatory knowledge and assistance as needed. Will start by spending significant amount of time in Wandercraft Headquarters in France training, before being full time deployed in the US.

Responsibilities:

Repair a breakdown independently (mechanical and/or electronic),Specify, translate assistance requests, and ensure follow-up with clients until resolution,Diagnose the nature and origin of a breakdown (analysis of logs and/or code) to determine maintenance actions,Perform preventive maintenance on current exoskeletons (replacement of worn parts…),Implement and optimize a preventative maintenance program for the deployed technology,Assist with quality testing and final assembly if needed for imported inventory,Assist with diagnostic testing, creation of a bench test area and create an inventory of sub-components needed for repairs,Ensure updates/upgrades (hardware, software) for internal and external clients,Handle the installation of exoskeletons at our clients’ sites: network, GDPR compliance, rail, etc.,Identify and analyze recurring failures, in collaboration with R&D teams,Propose improvement actions, for instance, in the case of anomaly detection or customer complaints.

Assistance for the United States operations attainment of an

ISO 13485

if needed,Assistance with the installation and management of a United States operations QMS program,Assistance with FDA audits as needed,In partnership with the R&D teams, maintain one’s own product knowledge in line with the evolving products;Demonstrate judicious use of Company resources through appropriate expenditure on travel and entertainment.

Qualifications:

Based in New YorkWilling to spend at least 2 months in France at the beginning of the contractRegulatory and manufacturing knowledge in the medical technology fieldProven track record in medical technology or robotics technology development repairAbility to quickly grasp new technologyA track record for developing high-trust relationships with customersHighly motivated, great people skills, positive attitude, entrepreneurial spirit, driven to be the bestAbility to communicate persuasively both orally and in writing,Ability to operate independently in a self-directed manner,Ability to work in a team environment,Willing to travel on notice at any time,Requires proficient computer skills including Engineering software and Microsoft Office skills.

Valid driver’s licenseBeing fluent in Spanish would be a plus.

Diplomas:

BS/MS degree in in bio-medical or electrical / mechanics engineering preferred

Experience:

A minimum of 2 years of medical technology is requiredSkillsCustomer relations: expertInternational mobility, Driving licenceTechnological culture of mechanical systems and components: trainerTechnological culture of electronic systems and components: trainerElectronic welding: trainerComputer programming language: trainerRobotic and mechatronic systems: trainerLinux operating system: basic knowledgeKnowledge of the biomedical world: basic knowledgeReporting and customer contact in

English/Spanish:

autonomous