Field Service Technician Position Available In Tompkins, New York

Field Service Technician Xtensys Connected Health Solutions Ithaca, NY 14850 About Us Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We are seeking a skilled Field Service Technician to join our team of 500 and support our exciting journey. We value people and we’re building a culture to match. If you are a collaborative, innovative, and strategic leader, we’d love to talk. Job Summary The Field Service Technician will provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through a step-by-step solution, either in a call center environment, remotely, or onsite. Clearly communicate technical solutions in a friendly, professional manner, provide one on one user training as needed, and conduct inventory and problem tracking database maintenance and reporting. Key Responsibilities Identifies, diagnoses, and resolves problems for users of personal computers; including support for software, hardware, network connectivity, internet/intranet access, local and network printers and communicating those solutions. Provides oneonone problem resolution, including followup with the end users to ensure that they are satisfied, and the problem is fixed. Configures, tags and delivers end user PC’s, software and peripherals; including hardware and applications approved for use by the end user. Assists with end user requests for application software access by communicating requests through the ticketing system. Provides installation and support of the LAN and remote communications between the personal computer environment and client computer systems. Maintains accurate records of all support calls using assigned ticketing software, including documentation of work done, repairs completed and when each service call was opened and completed. Schedules personal computer maintenance and upgrades in such a way as to provide for minimal down time to end users. Follows up on all assigned work until it is completed, communicating with the manager when additional help is needed to resolve any problem in a reasonable amount of time. Escalates problems in a timely manner to appropriate personnel when required. Provides reports as requested on work status for assigned tasks. Install and maintains antivirus software on all personal computers and laptops throughout the environment. Prepares and maintains administrative installation and configuration documentation for supported applications and hardware. Collaborates with internal and external (vendor) resources when needed. Coordinates equipment moves involving PC’s and network users. Interacts with all associates, staff, and physicians in a courteous, respectful, and friendly manner. Attends all annual mandatory educational programs as required by position. Assist in network connectivity in network closets by patching network ports to switches without disruption to other clients. Skills & Experience Minimum one to three years’ experience in a highly technical network environment utilizing TCP/IP network protocols, or one to two years’ experience in a Service Desk role. Two to four years’ experience in PC hardware specifications, setup and configuration, software installation, memory management, and network security. Two to four years’ experience in Windows operating systems. Familiar with administrative backoffice applications including Microsoft Azure, Intune, and Exchange. Education High School diploma required. Level of knowledge equivalent to that ordinarily acquired through the completion of associate’s degree in computer science or related field. CompTIA A+, Network+ preferred.

Travel Requirements:

up to 50% Physical Nature of the Job Finger dexterity, motor coordination, hand-to-eye coordination, color distinction, visual acuity, talking, sitting, handling, lifting, pushing, balancing, repetitive motions, stooping, bending, carrying, kneeling, clerical perception. Requires being able to move, manipulate, and carry devices no heavier than fifty pounds. About Xtensys Connected Health Solutions We are new but mighty. Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We seek talented professionals to join our team of 500 and support our exciting journey. We value people and are building a culture to match. If you’re a collaborative, innovative, and strategic leader, we’d love to talk.