Field Service Technician Position Available In Blair, Pennsylvania
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Job Description
Field Service Technician 3.5 3.5 out of 5 stars Altoona, PA 16603
Overview:
The Service Technician will be responsible for servicing and repairing any previously installed products while providing excellent customer service.
Main Duties & Responsibilities:
Service and Repair previously installed Renewal by Andersen products. Analyze customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost-effective manner as possible; keep team members informed as needed of customer interactions and actions taken. Follows established Renewal processes, making recommendations for process improvement. Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives. Interfaces with customer in a respectful manner, giving the customer the information and explanations that are helpful in understanding the situation and corrective action; Remains focused on customer’s issues and concerns; responding to requests in a thorough and timely manner. Coaches, trains & supports service team members; looks for opportunities to learn from others & to develop/teach others as needed. Maintains prescribed vehicle stock levels and ensures material is available to perform on-site service work; maintain clean & organized vehicle. Portrays a professional appearance with clothing, vehicle, and personal actions on-site.
QUALIFICATION AND SKILL REQUIREMENTS
Valid Driver’s License High School Diploma or GED A minimum of 2 years of work experience in the home improvement or other closely related field. Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry. Demonstrated interpersonal communication skills, strong listening & empathy skills.
Job Type:
Full-time Pay:
$23.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Schedule:
Monday to
Friday Work Location:
In person
