Field Service Technician (Philadelphia, PA) Position Available In Bucks, Pennsylvania

Levittown, PA Remote Job
1 DAYS AGO
21556902
Summary
Levittown, PA Remote Job
$39.55 – $46.00 per Hour
2 Years Experience
High school graduate or equivalency certificate (GED)
No Commisssion
40.00 hours per week / Day Shift /Full-Time
Description You will be part of Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry.

We offer as well:

$3000 SIGN ON Bonus!
Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
401k program with 6% company match
Personal time off and company-paid holidays
Opportunities for career growth and competitive salary commensurate with experience
Paid training
Boot allowance
Company mentoring program
Tuition reimbursement for job-related continued education
Referral Program
You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business Purpose of the position To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities. Main tasks and responsibilities Technical and product knowledge Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
Staying up to date with technical specifications of relevant equipment Managing the customer Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction Follow Hiab Customer Satisfaction Guidelines Risk management Protect self and others
Follow applicable safety rules, agreed working practices and environmental requirements Alert District Service Manager if equipment safety is jeopardized due to any reason
Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations
Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company
Respect and protect Hiab and third party’s property (tools, vehicles, facilities, equipment) and business activities Service process Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
Submit regular reports in the format specified by District Service Manager Keep adequate records and maintain documentation in line with agreed standards Commercial Awareness and Cost Effectiveness Plan and manage time and resources for maximum benefit of Hiab and the customer
Make judgements about the most cost effective and efficient approach to providing service
Maintain documentation to ensure accurate invoicing to the customer
Manage and protect the security and traceability of spare parts New business opportunities Recognize sales opportunities and communicate to District Service Manager Continuous Improvement Provide feedback to District Service Manager to support continuous quality improvement
Participate in innovative thinking about ways to improve service efficiency Coach/tutor junior colleagues and trainees as necessary Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
And other duties, as assigned.

Accountabilities:

Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
Mobile, adaptable and able to work in variable physical site conditions without direct supervision
Qualification from higher vocational school (below Graduate/BSc level) in at least one of the following: mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience
Working technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as required Working knowledge of diesel engines and hydraulic drive systems
Fluent in local language and working knowledge of English, spoken and written
Operators licenses for all equipment used in line with local requirements
Maintain records in compliance with terms and conditions of agreements
Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
Understand, monitor and comply with all Safety and Environmental requirements
Own tools required What you’ll need to succeed

Education:

Minimal High School diploma/GED required
Technical or Secondary College preferred Working experience: 3+ years of mechanical, hydraulic, or electrical operations preferred Skills and competencies: Customer-oriented Able to cope with stressful situations
Capable of operating independently
Appropriate diagnostic and troubleshooting skills
Acts responsibly in the light of prevailing circumstances
Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations
Able to safely operate equipment for the purpose of conducting tests and repair
Basic computer skills Personal attributes or qualities: Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
High sense of urgency
Service and customer focused
Passionate about driving performance improvements
Process oriented Interested to join? If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA

is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.