Field Service Technician Position Available In Knox, Tennessee

Field Service Technician Tate Computer Systems – 2.2 Knoxville, TN Job Details Full-time $17.00 – $17.50 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Equipment repair Customer service High school diploma or GED Driver’s License Cat6 Attention to detail Computer skills Automotive diagnostics Network wiring Cat5 Entry level

Full Job Description Job Title:

Field Service Technician Job Description Summary The Field Service Technician is an entry level position responsible for providing the maintenance, installation and general service of lottery equipment at Retailer (customer) locations within assigned zone. This position responds to dispatch calls or tickets from assigned Retailer (customer) locations to deliver supplies or to install, remove, or repair lottery equipment and communication devices. This is a temporary position with the potential of being permanent. Essential functions Accurately diagnose problems or issues related to all components of lottery equipment and ensure all issues are properly documented and reported in a timely manner. Responsible for the accurate assembly and attachment of lottery equipment and components Responsible for the replacement and/or repair of defective lottery equipment parts Must be able to perform troubleshooting, maintenance, preventive maintenance and installation of lottery Point of Access (POA) equipment and communication devices used at the lottery retailer location Ensure adherence to company policies for the accurate confirmation, acceptance and closing of service calls using the automated dispatch system. Responsible for the appropriate documentation of all service activity, according to site policy Responsible for the processing and accurate maintenance of stock and the documentation of equipment, parts and consumables inventory according to site policy/ Ensure any defective self-service equipment is properly packaged and shipped to central repair facility in a timely manner. Interface at basic level with third-party communication network provider to effectively troubleshoot communication problems at the lottery retailer location. Ensure the accurate documentation of retailer installations, changes and equipment removals Produce various reports as required or requested by management Minimum Qualifications and Education Requirements High school diploma or GED required

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Strong problem solving and issue resolution skills Superior customer service and relationship skills Must be able to work independently with limited supervision Must be able to operate a company vehicle (valid driver license and clean driving record required) Basic PC/Computer skills are required Physical Requirements and Working Environment Must be able to climb ladders and safely perform tasks on Roofs as needed. Must be able to carry and lift up to 50 lbs. Must be able to easily maneuver in tight spaces to repair equipment, run cables, etc.

Job Type:

Full-time Pay:

$17.00 – $17.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Compensation Package:

Hourly pay Overtime pay

Schedule:

8 hour shift Day shift Night shift Weekends as needed

Work Location:

On the road