HVAC Technical Support Rep. (Remote Pacific Time Zone) Position Available In Miami-Dade, Florida

HVAC Technical Support Rep. (Remote Pacific Time Zone)
#

TWD-13406

Sweetwater, Florida, United States
for this job now!
Company
Tradewinds Distributing Co LLC
Job Description

Job Description:

GREE Ductless Equipment (Tradewinds Climate Systems) seeks a Technical Advisor to provide customers with industry-best technical support on Ductless systems. We’re growing very fast and the ideal candidate will be a critical part to our future success in the Ductless market!

Responsibilities:

Provide technical support via telephone and email to assist in solving technical problems associated with the installation, operation, maintenance, service, and repair of Ductless products and systems.
Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers and co-workers.
Capture, enters, and manages information data in computer in a timely manner.
Provide in-field Technical Support training of other TSA’s, branch staff and TM’s once fully trained on our product
And here is what you will need to be successful:

Work Experience, Skills, and Qualifications:

Extensive knowledge of Single Zone and Multi Zone Ductless equipment.
Minimum of 5-10 years’ experience in the HVAC field.
Minimum 3-5 years’ experience in a ductless technical support role.
Results-oriented and highly organized self-starter with the ability to master complex technical data.
Ability to read and understand wiring schematics and refrigerant circuit diagrams.
Proficient written and verbal communication skills to communicate in a clear, friendly manner.
Proficient with Microsoft Office (Outlook, Work, Excel, PowerPoint).
Excellent English written and verbal communication skills, Spanish and any other language bilingual a plus.
Must live in the Pacific Time Zone.
Hiring for these locations:
12600 NW 25th Street, Suite 115, Sweetwater, Florida 33182, United States
Status
Full-Time