HVAC Technical Support Rep. (Remote Position) Position Available In Miami-Dade, Florida
Tallo's Job Summary: GREE Ductless Equipment (Tradewinds Climate Systems) is hiring a HVAC Technical Support Rep. for a remote position. Responsibilities include providing technical support via phone and email, maintaining customer satisfaction, and entering data accurately. Successful candidates should have extensive knowledge of Ductless systems, 5-10 years of HVAC experience, and excellent communication skills. This is a full-time position based in Sweetwater, Florida.
Job Description
HVAC Technical Support Rep. (Remote Position)
#
TWD-13091
Sweetwater, Florida, United States
Company
Tradewinds Distributing Co LLC
Job Description
Job Description:
GREE Ductless Equipment (Tradewinds Climate Systems) seeks a Technical Advisor to provide customers with industry-best technical support on Ductless systems. We’re growing very fast and the ideal candidate will be a critical part to our future success in the Ductless market!
Responsibilities:
Provide technical support via telephone and email to assist in solving technical problems associated with the installation, operation, maintenance, service, and repair of Ductless products and systems.
Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers and co-workers.
Capture, enters, and manages information data in computer in a timely manner.
Provide in-field technical support assistance if customer issues cannot be resolved via telephone.
And here is what you will need to be successful:
Work Experience, Skills, and Qualifications:
Extensive knowledge of Single Zone and Multi Zone Ductless equipment.
Minimum of 5-10 years’ experience in the HVAC field.
Minimum 3-5 years’ experience in a ductless technical support role.
Results-oriented and highly organized self-starter with the ability to master complex technical data.
Ability to read and understand wiring schematics and refrigerant circuit diagrams.
Proficient written and verbal communication skills to communicate in a clear, friendly manner.
Proficient with Microsoft Office (Outlook, Work, Excel, PowerPoint).
Excellent English written and verbal communication skills, Spanish and any other language bilingual a plus.
Must be willing to work Eastern Time Zone hours (8:00 AM – 5:00 PM, 1 hour lunch)
Hiring for these locations:
12600 NW 25th Street, Suite 115, Sweetwater, Florida 33182, United States
Status
Full-Time
