Technical Support Representative Position Available In Forsyth, North Carolina

Technical Support Representative Rise Technical Recruitment Limited – 3.9 Winston-Salem, NC Job Details Full-time $50,000 – $55,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Software troubleshooting Maintenance Mid-level HVAC Full Job Description Technical Support Representative $50,000 – $55,000 + Training + Hybrid Schedule + Medical + Dental + Vision + Holidays + PTO + 401(k) + Fantastic Company Benefits Winston-Salem, NC (Commutable from Greensboro, High Point, Kernersville, Lexington, Clemmons) Are you a Service Technician or Field Service Technician working on HVAC systems, ready to hang up your tools and move into a customer support role with outstanding onboarding? Are you looking for a hybrid, office-based position where you can leverage your technical knowledge while working with some of the biggest names in the industry? On offer is an excellent opportunity to transition off the tools and into a strategic, customer-facing role, with comprehensive training provided by seasoned support engineers and a flexible hybrid schedule that includes remote working options. This company is a respected leader in their industry, known for its technical excellence and partnerships with major global clients. In this role, you’ll support customers by guiding them through technical issues, troubleshooting remotely, coordinating parts orders, and dispatching Service Technicians when needed. It’s a desk-based position where your hands-on experience will be your greatest asset. The role would suit a technician with HVAC maintenance or troubleshooting experience who’s ready to move into a long-term, stable role with career development and less physical demand.

The Role:

Technical point of contact for customer support (phone calls, emails, SMS) Coordination and scheduling of Service Technicians and parts orders Office-based role with a hybrid schedule (2 to 3 days working from home)

The Candidate:

Prior experience in HVAC maintenance/troubleshooting Seeking expert training and long-term career development Ready to step off the tools into a more strategic, desk-based role To apply for this role or to be considered for further roles, please click “”, or contact Ed Chandler at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

KEYWORDS

HVAC Technician, Field Service Technician, Refrigeration Engineer, Chiller Technician, Freezer Technician, HVACR Technician, Commercial Refrigeration, Air Conditioning Engineer, Maintenance Technician, Service Engineer, Mechanical Technician, Technical Support

HVAC, HVAC

Help Desk, Remote Diagnostics HVAC, Step off the tools, Office-based HVAC job, Hybrid technical support, Technical advisor HVAC, Service coordinator

HVAC, HVAC

remote support, Customer service engineering, Technical service representative, HVAC, Cold rooms, Commercial chillers, Walk-in freezers, Rooftop units, Refrigeration systems, Compressors, Heat pumps, Packaged units