Service Manager Position Available In Tuscaloosa, Alabama
Tallo's Job Summary: As a Service Manager, you will oversee daily operations of the service department, ensuring exceptional customer service and efficient equipment maintenance. Your core skills in diagnostics, repair, and service writing are essential for managing a team of technicians and addressing customer needs. With premium experience in service management and upselling, you will drive sales and enhance customer satisfaction. Relevant knowledge in various services will further support departmental success. Join our team to lead in delivering high-quality service. The salary for this full-time position ranges from $60,000 to $80,000 per year, with benefits including 401(k) matching, dental insurance, flexible schedule, health insurance, life insurance, paid time off, and vision insurance. The job may require working weekends as needed at the in-person work location.
Job Description
Service Manager 3.0 3.0 out of 5 stars 5017 Skyland Blvd E, Tuscaloosa, AL 35405 JOB
REQUIREMENTS/RESPONSIBILITIES
Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals Coordinates customer clinics, field days, and related promotional events Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing Ensures all departmental tools, equipment, and vehicles are in good working order Manages recruiting, staffing and employee development activities for employees reporting to this position 3+ years experience in Service Department operations Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to write and speak effectively to individuals and groups. Excellent customer service skills Familiar with John Deere and competitive products Basic understanding of financial principles relative to Service Department operations Ability to analyze and interpret internal reports
SALARY IS DEPENDENT ON EXPERIENCE AND QUALIFICATIONS
Summary As a Service Manager, you will oversee the daily operations of the service department, ensuring exceptional customer service and efficient equipment maintenance. Your core skills in diagnostics, repair, and service writing will be essential in managing a team of technicians and addressing customer needs. With premium experience in service management and upselling, you will drive sales and enhance customer satisfaction. Your relevant knowledge in various services will further support the department’s success. Join us to lead a dedicated team in delivering high-quality service.
Job Type:
Full-time Pay:
$60,000.00 – $80,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance
Shift:
Day shift
Work Days:
Weekends as needed
Work Location:
In person
