Service Manager Position Available In Greater Bridgeport Planning Region, Connecticut

Service Manager Whisha Specialty Coffee Distributors – 3.0 Bridgeport, CT Job Details Full-time $65,000 – $70,000 a year 9 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Box truck Customer service Writing skills Merchandising Mid-level Manager Organizational skills Full Job Description

WHISHA MISSION

To enhance and accelerate the transition of coffee from a commodity product to a specialty item.

POSITION

: Service Manager

JOB SUMMARY

This position is responsible for maintaining the overall quality and output of Whisha’s Route Sales Representatives in a designated region. The Service Manager will be based out of a designated office but will be required to travel throughout the region supporting route coverage, training, quality assurance, and any other major customer initiatives. Whisha is a Service based organization, and the Service Manager role is a critical component in our pursuit of continuous service excellence for our customers and suppliers. The position is also responsible for commuting within the region on average of 20% of the time. Travel is required and can be requested upon short notice.

RESPONSIBILITIES

Provide route coverage as needed across all regions for things like staffing issues, vacation, customer launches, customer initiatives, position vacancies. Depending on schedule for the day, open the facility and assist with vehicle loading and supervision in the mornings in the warehouse to provide a positive cultural component and RSR touchpoint Carry out company quality assurance program by working closely with General Managers to monitor and report on the team’s performance. Review QA results with employees and provide corrective action guidance and training as necessary. Identify areas for improvement in service quality and work with stakeholders to implement changes. Lead continuous improvement initiatives to enhance service, reduce out of stocks, and drive sales. Monitor key performance indicators (KPIs) related to quality and drive initiatives to achieve targets.

REQUIRED SKILLS/ABILITIES

Excellent interpersonal and customer service skills. Ability to work independently and solve problems proactively. Ability to achieve results in a fast-paced environment. Excellent organizational skills and attention to detail. Retail and merchandising skills Must be willing to conduct physical labor and lift up to 60 lbs. Ability to travel up to 50% of the time within the region. Travel is on an as needed basis and can be requested on short notice. Strong writing skills

REPORTING STRUCTURE

Reports to the General Manager COMPENSATION and

BENEFITS

$65,000 – $70,000 Annual Salary 401

K Medical, Dental, Vision Paid Time Off Holiday Schedule Company Issued Credit Card Job Type:

Full-time Pay:

$65,000.00 – $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Days:

Monday to

Friday Work Location:

In person