Coach Fleet Maintenance and Field Support Manager (East Region) Position Available In Duval, Florida
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Job Description
Coach Fleet Maintenance and Field Support Manager (East Region) Flyer medical insurance, life insurance, 401(k) United States, Florida, Jacksonville Jun 19, 2025
Description MCI is North America’s public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE and
MCI D45 CRT LE CHARGE. MCI
also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.
POSITION SUMMARY
The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI’s product.
WHAT YOU WILL DO
Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
Assist customers in understanding service manuals
Initiate new coach warranty claims
Provide 24 hour on-call emergency support
Document trouble shooting procedures and product issues
Initiate and assist with campaign completion
Provide detailed information daily on new coach issues
Work with engineers to document, contain and countermeasure issues
Travel is required (90%)
WHAT YOU NEED TO BE SUCCESSFUL
High School Diploma or GED
Experience programming vehicle electrical systems
Experience running electrical systems, power train, and air system diagnostics
Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
CFC12-12
Certified and Technician Type
II MV AC EPA
Certification
Detailed knowledge of HVAC systems
Commercial Driver’s License (CDL) with required medical cert. card (preferred)
Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL,Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset.
Must be computer literate (Word, Excel, Microsoft products)
Superior customer service skills
This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.
WHY JOIN OUR TEAM
Benefits Starting Day One of Employment!
Company Paid Base Dental & Vision Coverage
Company Paid Life Insurance
Medical Insurance – Employer HSA Contribution Plan Options
Competitive Wages
401K plan with Company Match
Paid Vacation, Sick, and Holidays
Employer organized events throughout the year
We value safety, high quality products and employee engagement in everything we do.
Ongoing employee development through a variety of in-house training initiatives. $95,000 – $105,000
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. s and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.
