Supervisor, Network Maintenance Position Available In Highlands, Florida

Supervisor, Network Maintenance Sebring, Florida Overview
Success Profile
Benefits
Responsibilities
Hear From Our People
Culture
More About Comcast
Overview Our technicians are highly skilled individuals who help both start and enhance the customer experience journey. This journey includes assisting customers in their home with installation of new products, educating our customers about our products and services, and providing consultative support on how to use our exciting groundbreaking technologies. The desired end result is a transformative customer experience that redefines expectations about what is possible from Comcast, with you at the heart of it. Success Profile What makes a successful Supervisor, Network Maintenance at Comcast? Check out these top traits and explore role-specific skills in the job description below. Problem-Solver
Good Listener
Collaborative
Independent
Adaptable
Technologically Savvy Benefits We’re proud to offer comprehensive benefits to help support you physically, financially and emotionally through the big milestones and in your everyday life. Paid Time off We know how important it can be to spend time away from work to relax, recover from illness, or take time to care for others needs. Physical Wellbeing We offer a range of benefits and support programs to ensure that you and your loved ones get the care you need. Financial Wellbeing These benefits give you personalized support designed entirely around your unique needs today and for the future. Emotional Wellbeing No matter how you’re feeling or what you’re dealing with, there are benefits to help when you need it, in the way that works for you. Life Events + Family Support Benefits that support you no matter where you are in life’s journey. Responsibilities
Supervisor, Network Maintenance
Location Sebring, Florida
Req

ID R411330

Job Type Full Time
Category Field Tech
Date posted 04/29/2025 Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for supervising and coordinating the daily activities of the Network Maintenance Technicians who perform tasks in the same function. Sets priorities for the team, assigns tasks and checks work performance at regular intervals. Establishes and implements procedures, performance standards and best practices. Develops and trains staff. Resolves customer inquiries in an organized and timely fashion. Job Description Core Responsibilities Selects and provides training and direction to Network Maintenance Technicians on all maintenance activities, proper work methods, quality standards and equipment.
Supervises the daily schedule and delegates responsibilities.
Monitors work production and quality, ensuring that all repairs meet required specifications and that all safety and Company procedures are followed.
Reviews FCC technical requirement and maintains records accordingly. Performs all FCC-related field testing; maintains network at or better than design specifications.
Enforces performance standards and guidelines for Field Operations. Implements/monitors ongoing work safety programs in compliance with OSHA standards.
Coordinates and participates in work performance reviews along with providing ongoing open communication with the team.
Analyzes operations and performances to assure operational efficiencies through productivity, quality control, customer satisfaction and trouble calls on installs.
Coordinates vehicle preventative and corrective maintenance.
Resolves customer complaints in a timely and professional manner.
Orders supplies and equipment and keeps accurate records.
Consistent exercise of independent judgment and discretion in matters of significance.
Works within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience

• think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  Know your stuff
• be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  Win as a team
• make big things happen by working together and being open to new ideas.
  Be an active part of the Net Promoter System
• a way of working that brings more employee and customer feedback into the company
• by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Organizational Vision; Employee Engagement; Critical Thinking; Strategic Thinking; Growth Mindset Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality

• to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary on our careers site for more details. Education Associate’s Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years