Service Manager Position Available In Manatee, Florida

Service Manager
Location

US-FL-BRADENTON

ID
2025-12168
Category Service Position Type Full-Time Remote No Min Pay Range USD $51,227.00/Yr.
Summary
Managing the service department involves leading a team of field technicians, a coordinator, and a warehouse manager.
Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communication with Customers, Service Techs, and Installers
Collect AR
Train Techs on customer interaction, documentation, sign offs, and repairs
Assist in processing and track RMA’s, work with warehouse and service staff on processes to ensure credits
Visit services and support techs
Field phone calls from customers and document issues in Lead Perfection and ensure issues are resolved
Conduct service meetings throughout the week with staff
Working hand in hand with Production Dept. on new services and completing installations
Responsible for execution of the following:
Proficient in Microsoft office software
Follow up on service orders and contact customers
Track orders and follow up on aged orders
Ensure employees have materials and tools to do the job
Oversee the RMA process and credits
Make sure product is ordered immediately and correctly for project
Follow up on ordering to ensure quick turn times
Confirm all service agreements are uploaded and orders are placed
Track services for completion and quality check
Confirm contact of customers to update on material orders and expected start date
Follow up on scheduling of all services and Caps and Covers
Work with reputation person on positive feedback from customers
Work with Tech each morning, collect paperwork from day before Training all new hires and continued education for existing
Scheduling and routing services on day to day basis
Reviewing map and vehicle tracker for on the spot/drop what your doing items
Understanding how long a service takes to complete and the work that will go into it
Logistics for schedule the day to day routes
Offloading and reviewing product for accuracy and/or defects
Ordering & Confirming service parts

SUPERVISORY RESPONSIBILITIES

Service Techs

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
Must be able to lift up to 50lbs and assist in completion of service tasks.
Qualifications

EXPERIENCE

Window & door installations/service preferred
Customer service and communication skills
About Us
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
Three comprehensive Medical plan options
Prescription
Dental
Vision
Company Paid Life Insurance
Voluntary Life Insurance
Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Paid time off (PTO), including Vacation, Personal, and paid Holidays
401k retirement plan with company match
Employee Assistance Program
Teladoc
Legal Insurance
Identity Theft Protection
Pet Insurance
Team Member Discount Program
Tuition Reimbursement
Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.