Greenway Ford – Service Manager Position Available In Orange, Florida

Greenway Ford – Service Manager Greenway Automotive Group – 5.0

Orlando, FL Job Details Full-time Estimated:

$95.7K – $151K a year 14 hours ago Benefits Paid training Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Employee discount Opportunities for advancement Life insurance Referral program Qualifications Sales Driver’s License Automotive service Senior level Leadership Full Job Description Greenway Ford is seeking a dynamic, process-driven Lane Service Manager to lead our front-line service team with passion, urgency, and integrity. This is a hands-on leadership role that requires someone who leads by example, inspires a high-performance culture, and understands the critical intersection of guest satisfaction, employee development, and operational excellence. The ideal candidate will be a growth-minded leader with a deep understanding of the service drive, a commitment to process discipline, and a drive to grow people, performance, and profitability. Experience with CDK Smart Lane is a strong plus. Key Responsibilities Lead and coach service advisors to deliver best-in-class guest experiences while driving sales performance and repair order efficiency. Maintain a culture of urgency, accountability, and ownership rooted in Greenway Ford’s standards and expectations. Build strong relationships with guests, team members, and dealership leaders to promote collaboration, trust, and consistent execution. Train, motivate, and develop team members using one-on-one coaching, daily lane walks, and feedback based on KPIs. Monitor advisor productivity, upsell effectiveness, and work-in-progress (WIP) daily; proactively eliminate bottlenecks and inefficiencies. Collaborate closely with other Service Managers and dealership leaders to align goals, ensure coverage, improve processes, and drive overall service department success. Work cross-functionally with Shop Foreman, Parts, Dispatch, and Technicians to ensure seamless communication and timely approvals. Take ownership of the guest journey—from check-in to follow-up—to ensure satisfaction, retention, and repeat business. Support warranty compliance, documentation accuracy, and process adherence. Conduct daily huddles, enforce lane performance standards, and oversee morning lane setup and advisor coverage. Provide guidance and support with status updates, callbacks, repair sales, recommendations, authorizations, and extended warranty administration. Enforce compliance with all Ford, KPA, and internal company policies. Qualifications 5+ years of experience in automotive service leadership, preferably as a lane manager, service advisor lead, or assistant service manager. Proven success in leading teams and developing individuals at mid to high volume operation —must be highly motivated, approachable, and team-oriented. Strong understanding of service advisor sales processes, customer handling, and conflict resolution. Familiarity with CDK Drive and Smart Lane systems is highly preferred. Excellent communication, organizational, and problem-solving skills. Ability to coach, counsel, and hold team members accountable in a professional and constructive manner. Knowledge of Ford service and warranty procedures is a plus. What We Offer Competitive compensation and bonus structure Opportunities for career advancement within Greenway Automotive Group Paid training, professional development, and leadership growth programs Health, dental, vision, and 401(k) benefits A collaborative and high-performing team environment The opportunity to lead and make a lasting impact in one of the top Ford service departments in the region

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Location:

In person