Automotive Service Lane Manager Position Available In Cobb, Georgia
Tallo's Job Summary: The Automotive Service Lane Manager position at Hyundai of Kennesaw offers a salary range of $85,000 - $105,000 per year with benefits such as paid holidays, health insurance, and a 401(k). The role requires mid-level customer service experience, leadership skills, and a high school diploma or GED. The responsibilities include training and managing service department staff, ensuring customer satisfaction, and maintaining department processes. Candidates must have at least 3 years of advisor/manager experience, excellent communication skills, and a valid driver's license. The Krause Auto Group values employee growth and offers opportunities for advancement within their 12-brand portfolio across 4 states.
Job Description
Automotive Service Lane Manager Hyundai of Kennesaw – 3.3 Kennesaw, GA Job Details $85,000 – $105,000 a year 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Vision insurance Qualifications Customer service Mid-level High school diploma or GED Driver’s License Leadership Communication skills Full Job Description The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida) What we offer: Medical, Dental, Vision Insurance 401k Paid Vacations Holiday lunches/grill outs Responsibilities –
Service Lane Manager:
Train, motivate, manage and monitor performance of service department staff Provide technical assistance to employees as needed Quality check completed jobs before leaving the facility Report any shop equipment that requires maintenance or repair Monitor and improve customer satisfaction scores and review with Service Advisors Teach and train ways to help achieve and maintain manufacturers requirements Ensure customer complaints, etc. are dealt with fairly and quickly Meet with upper management to review goals, and relay pertinent information to Service Advisors Closely follow and monitor department processes and situations that may require Service Manager or Director involvement Maintain a consistent and predictable lane flow with Advisors and porters Ensure service department employees follow safety policies Weekly “huddles” with advisors and porters to quickly assess department needs Qualifications/Requirements –
Service Lane Manager:
Advisor / Manager experience is required At least 3 years of experience is preferred Excellent communication, leadership and customer service skills. A positive attitude, good work ethic and top problem-solving skills Ability to operate the department at a profit according to dealership guidelines. Valid driver’s license and good driving record High school diploma or equivalent Applicants must pass pre-employment testing to include background checks, MVR, and drug screen.
