Service Operations Manager – Heavy Equipment Position Available In Jefferson, Louisiana

Service Operations Manager – Heavy Equipment Entegee – 3.8 Gretna, LA Job Details Full-time $70,000 – $100,000 a year 1 day ago Benefits Commuter assistance Health savings account Disability insurance Relocation assistance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Flexible schedule Life insurance Referral program Retirement plan Qualifications Management Customer service Mid-level Driver’s License Construction Communication skills Full Job Description Service Manager – Heavy Equipment (Specializing in Mobile Cranes)

Location:

Gretna, Louisiana Sign-On Bonus | Relocation Assistance | Excellent Benefits Package We are a leading Heavy Equipment company with a strong reputation in the construction industry, specializing in a wide range of machinery including Mobile Cranes, excavators, skid steer loaders, track loaders, and more. We’re currently seeking an experienced Service Manager with a solid background in construction or agricultural equipment—particularly mobile crane service and operations—to lead and elevate our Service Department. Position Summary The Service Manager will oversee all aspects of service operations, with a strong focus on mobile crane maintenance and repair, ensuring high performance, customer satisfaction, and profitability. This role demands a leader who is not only technically proficient but also strategic in building team performance and customer relationships. What We Offer

• Competitive compensation with sign-on bonus
• Relocation assistance for qualified candidates
• Comprehensive benefits including health, dental, vision, 401(k), and more
• Supportive, growth-oriented work environment Service Manager Key Job Responsibilities
• Lead day-to-day operations of the Service Department, with an emphasis on mobile crane diagnostics, repair, and maintenance
• Manage and develop a team of technicians, ensuring timely, efficient service scheduling and quality repair execution
• Maintain a customer-first service culture and ensure technicians are properly trained and safety-conscious
• Deliver consistent, high-quality service across all equipment lines, especially mobile cranes
• Drive productivity and profitability through effective repair strategies, workflow optimization, and cost controls
• Build and maintain strong customer relationships with a focus on proactive communication and service excellence
• Oversee and process warranty claims efficiently to benefit both customers and the company
• Generate and analyze service performance reports to monitor departmental success
• Ensure a clean, well-maintained, and safe shop environment in compliance with all safety standards and company policies Service Manager Job Qualifications
• 2+ years of management experience in a service or field operations setting (construction or agricultural equipment industry preferred)
• Strong technical background with a preference for experience in mobile crane repair or operations
• Prior hands-on experience as a service or field technician is highly advantageous
• Natural team leader with strong interpersonal and communication skills
• Committed to exceptional customer service and results-oriented management
• Ethical, organized, and capable of resolving issues calmly and effectively under pressure #GRP2 Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan.

Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer:

These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.entegee.com/candidate-privacy-information-statement/.

Job Type:

Full-time Pay:

$70,000.00 – $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Relocation assistance Retirement plan Tuition reimbursement Vision insurance

Shift:

8 hour shift Day shift

Work Days:

Monday to

Friday Work Location:

In person