General Maintenance Superintendent Position Available In Orleans, Louisiana

General Maintenance Superintendent 3.7 3.7 out of 5 stars 4100 Touro Street, New Orleans, LA 70122 SUMMARY Under the direction of the Director of Facilities and Maintenance, the General Maintenance Superintendent applies staff, including self, tools, equipment, and material in performance of any of the wide-ranging tasks associated with the maintenance and repair needs for HANO owned and managed communities. The General Maintenance Superintendent will provide and oversee all mechanical maintenance operations for the properties to ensure the best living standards possible for HANO community residents by providing a safe and sanitary living environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. Provides daily supervision and assigns work to all HANO maintenance staff. Assists the Director of Facilities and Maintenance to create, maintain, and execute preventative maintenance schedules. Provides general plumbing, electrical, carpentry, painting and HVAC repairs and oversight throughout the property. Performs necessary work orders and documents necessary information on work order as required and assigned. Ensures all work orders are responded to and closed in the agency database within a reasonable time frame. Follows up with residents to ensure work orders were completed to their satisfaction. Develops and participates in an emergency on-call schedule. Remains on-call 24/7 in the event of a major emergency that cannot be managed by the employee on-call. Responds to the property within 30 minutes to one hour in case of such an emergency. Prepares property and units for all necessary inspections, including move-in, move-out and state inspections. Reports major emergencies or incidents to the Director of Facilities and Maintenance, Senior Asset Managers, and Property Management staff, and completes and submits Incident Reports immediately. Maintains all major site equipment such as boilers and elevators. Oversees and prepares vacant apartments for move-in, usually within the established reasonable amount of time. Maintains valid contracts with third-party vendors. Assists the Director of Facilities and Maintenance to oversees capital projects as needed. Maintains necessary maintenance logs. Manages inventory supplies for the maintenance department and orders supplies as needed. Maintains maintenance workshops, utility room(s) and mechanical rooms (i.e., ensures the rooms are clean, orderly, safe; equipment is operating at peak efficiency; and cleaning supplies and repair parts are sufficiently stocked). Reviews and approves payroll for all maintenance staff. Supervises assigned staff, monitors performance, and completes performance evaluations. Inspects fieldwork and documents daily activity. Prepares various status reports. Works effectively with outside vendors and contractors. Ensures safety procedures and agency policies are consistently followed; performs related risk management functions as assigned. Monitors equipment operation and repair. Assists the Director of Facilities and Maintenance with planning for maintenance, repairs, and unit turns, along with performing quality control reviews for all maintenance reviews. Assists the Director of Facilities and Maintenance with ensuring the properties are compliant with the appropriate codes and regulations. Assists the Director of Facilities and Maintenance with preparing for regulatory and other required inspections. Advises the Director of Facilities and Maintenance of overall maintenance staffing needs, and allocation of staff and resources to optimize performance at all HANO managed properties. Ensures all property maintenance staff are properly trained to perform their job duties, and advise on training needs to enhance skills to improve job performance. Assists the Facilities Manager with special projects, as needed. Performs other duties as assigned and/or required.

BEHAVIORAL COMPETENCIES

This position requires the incumbent to exhibit the following behavioral skills:

Commitment :

Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service :

Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication:

Conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.

Initiative :

Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Job Knowledge :

Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority; uses appropriate judgment and decision making in accordance with level of responsibility.

Leadership:

Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.

Problem Solving:

Identifies and resolves problems in a timely manner; gathers and analyzes information to develop alternative solutions; uses strong reasoning and conflict resolution skills.

Professional Behavior :

Exhibits positive, polite, courteous, honest, and conscientious behavior with all internal/external clients. Accepts responsibility for actions and adjusts behavior as appropriate.

Reliability :

Employee demonstrates sound reasoning and critical thinking by making decisions in line with established Authority expectations. Performs work in a reliable manner that is both accurate and timely. Ensures a positive record of attendance.

Responsiveness and Accountability:

Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one’s own work and does fair share of work.

Continuous Improvement and Innovation :

Seeks the continuous improvement of technological business processes and services; explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions.

Safety Awareness :

Employee is cognizant of their surroundings. Follows proper safety procedures and considers the safety of self and others. Identifies, communicates, and assists in the correction of any safety concerns where appropriate.

Teamwork :

Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Competencies Ability to plan, direct, and control the activity of others. Ability to understand the workings of equipment and systems encountered on the job. Knowledge of tools and equipment routinely required to perform the work of the position. Ability to work with others. Ability to create status reports and other reporting documents. Ability to maintain good rapport with the public, residents, and employees. Knowledge of budgeting and procurement. Ability to lift fifty (50) pounds. Education and/or Experience Six (6) years of general maintenance and repair experience in a supervisory and/or management capacity; or any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. Prefer completion of a formal apprenticeship program or technical school in a related field. Must possess a valid Louisiana driver’s license and must be eligible for coverage as defined by the agency’s fleet management policy. Technical Skills Knowledge of building and equipment maintenance/repair techniques. Skill in applying building and equipment maintenance/repair techniques. Skilled in both verbal and written communication. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands are moderately heavy. Frequent operation of large- and small-scale lawn equipment. Noise level in the work environment is above average. Rarely lift over 150 lbs; occasionally lift 75-150 lbs; frequently lift 25-75 lbs; constant lift 1-25 lbs. Frequent standing and walking. Frequent bending, stooping, squatting, kneeling. Infrequent stair and/or ladder climbing. Pushing/pulling equipment, appliances, open/close doors. Reaching above shoulders, grasping/gripping/handing tools and equipment. Finger dexterity. Specific vision abilities include close vision, peripheral vision, depth perception and the ability to adjust focus. Speech, visual and hearing abilities that are sufficient to read and view written materials and effectively communicate and interact with staff and third parties, in person and over the phone. While performing the duties of this job, the employee is frequently required to walk, stand, sit, talk or hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee is required to climb or balance, stoop, kneel, crouch or crawl. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts or in outside weather conditions. The employee is occasionally exposed to wet, cold and/or humid conditions, fumes, toxic or caustic chemicals. The noise level in the work environment is usually quiet to moderately noisy in the building and moderately noisy when in the field.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.