INCOME MAINTENANCE CASEWORKER III- LEAD WORKER Position Available In Bladen, North Carolina

INCOME MAINTENANCE CASEWORKER III- LEAD WORKER

Bladen County 501 South Poplar Street, Elizabethtown, NC 28337 JOB To perform paraprofessional work involving the determination or redetermination of the eligibility of applicants or recipients requesting financial, medical, food assistance, or shelter through the Department of Social Services.

EXAMPLE OF DUTIES

Performs specialized administrative and case management services in support of Department of Social Services operations.

Provides training, instruction and leadership to lower-level Income Maintenance Caseworkers as assigned.

Position is responsible for the intake process (including determining eligibility) and recertifications for all employee applications.

Interprets and ensures compliance with all applicable policies, procedures, laws and regulations pertaining to assigned department programs; assists in providing policy training for department staff as necessary.

Receives and responds to client / potential client inquiries, requests for assistance and complaints regarding department programs, services and related application processes.

Schedules appointments with, interviews and determines the eligibility of program applicants based on employment / income information obtained; verifies Medicaid eligibility.

Processes referrals in a timely manner.

Assists outside agencies with client eligibility determination as requested.

Maintains accurate and complete client / program records; enters and verifies data entries for accuracy and completeness.

Resolves conflicts between clients and case workers as necessary.

Gathers information for and prepares a variety of records and reports required by the County and/or other agencies.

Assists in coordinating activities with those of other divisions, departments and outside agencies as appropriate.

Performs a variety of routine clerical / administrative duties in support of department activities, which preparing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, entering and retrieving computer data, answering the telephone, greeting and assisting visitors / clients, etc.

Performs duties of supervisor as required in his/her absence.

Operates a variety of equipment, which includes a computer, printer, typewriter, fax machine, copier, telephone, calculator, postage machine, etc.; uses clerical and computer supplies.

Interacts and communicates with various groups and individuals such as the immediate supervisor, co-workers, other County personnel, other government agencies, clients and family members, and the general public.

Attends meetings, training, workshops, etc., as required to enhance job knowledge and skills.

Performs case management duties of co-workers as needed.

Performs related duties as required.

SUPPLEMENTAL INFORMATION

Bachelor’s Degree from an accredited college or university and two years of experience as an Income Maintenance Caseworker; or an Associate’s Degree from an accredited college in Human Services, Business Administration, Paralegal Technology, or related area and three years’ experience as an Income Maintenance Caseworker; or an equivalent combination of education and experienceSpecial RequirementsValid North Carolina Driver’s LicenseThis classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. Bladen County reserves the right to assign or otherwise modify the duties assigned to this classification.

In compliance with the Immigration Reform and Control Act of 1986, Bladen County will employ only those individuals who are U.S. Citizens, or legal aliens authorized to maintain employment in the United States. Bladen County is an Equal Opportunity/Affirmative Action Employer.