Service Manager Position Available In Buncombe, North Carolina

Service Manager Working Wheels Asheville, NC Job Details Full-time $23.15 an hour 19 hours ago Benefits Paid holidays Disability insurance Paid time off Professional development assistance Retirement plan Qualifications ASE Certification Microsoft Word Service writing Spanish Microsoft Excel Multitasking Interpersonal skills Project coordination Mid-level Driver’s License Project management Data management Attention to detail Organizational skills Adaptability Analytical thinking Time management

Full Job Description Job Title:

Service Manager Position Summary:

The Service Manager plays a key role in ensuring the safe, efficient, and timely repair of vehicles for Working Wheels’ transportation programs. This position coordinates vehicle repairs with partner shops, manages logistics including vehicle transport and parts ordering, and maintains accurate records in the vehicle database. The Service Manager supports the Automotive Technician by organizing parts and identifying tasks suitable for shop volunteers, and contributes to a positive participant experience by conducting vehicle and maintenance orientations. This role requires strong organizational skills, attention to detail, and the ability to juggle multiple priorities while maintaining a focus on safety and service quality. The ideal candidate brings experience as a service writer or has a background in project and team coordination. Above all, the Service Manager must be committed to advancing Working Wheels’ mission of providing safe, reliable, and affordable transportation to those who need it most.

Duties include the following:

• Schedule repairs for Working Wheels vehicles at partner shops.
• Utilize Lyft to pick up and drop off cars at partner shops.
• Review and approve repair estimates, confirm completion of repairs, and process payments to partner shops.
• Maintain accurate records of all repairs, expenses, and steps in the process in the vehicle database.
• Order auto parts, verify accuracy upon delivery, and organize parts for the Automotive Technician.
• Other duties as assigned

Status:

32 hours per week; Monday through Thursday from 8:00AM to 4:00PM Responsible to:

Car Flow Manager Education:

ASE Certification preferred but not required

Experience:

3 years of related experience as service writer preferred or experience managing projects and people

Salary and Benefits:

• $23.15 per hour
• $400 monthly medical stipend
• 3% retirement match (fully vested)
• $600 per year in professional development
• 12 paid holidays per year, 2 floating paid holidays, plus your birthday

Paid Time Off:

15 days in year 1, 18 days in year 2, 20 days in year 3, and 25 days in year 4

• Short-term disability insurance

Personal:

Must have the ability to manage multiple tasks; attention to safety and detail; ability to respond appropriately to changing situations; ability to work independently and as a team member; commitment to organization’s goals regarding quality, productivity and customer service; commitment to the mission and philosophy of Working Wheels; a safe driving record and valid NC Driver’s License.

Vision, Hearing, and Speaking:

Ability to read and analyze data daily and to communicate with staff and public daily via telephone and in person.

Agility and Dexterity:

Ability to inspect and operate vehicles; may be required to stand for long periods of time.

Mental:

Ability to read, comprehend and analyze information daily. How to

Apply:

Submit cover letter and resume by email to: No phone or in-person inquiries, please. Working Wheels does not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion or religious creed, handicap or disability, sex or gender, sexual orientation, military or veteran status, or any other characteristic protected under federal, state, or local law.

Job Type:

Full-time Pay:

$23.15 per hour Expected hours: 32 per week

Benefits:

Paid time off Professional development assistance Retirement plan

Shift:

8 hour shift

Work Location:

In person