Service Manager Position Available In Durham, North Carolina

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Company:
The Cook & Boardman Group, LLC
Salary:
JobFull-timeOnsite

Job Description

Service Manager The Cook & Boardman Group, LLC – 3.2

Durham, NC Job Details Full-time Estimated:

$67.1K – $90.8K a year 8 hours ago Benefits Health insurance Dental insurance Paid time off Leadership training provided Vision insurance 401(k) matching Life insurance Prescription drug insurance Qualifications Heavy lifting Customer service Mid-level 3 years High school diploma or GED Surveillance Organizational skills IT Communication skills Full Job Description Build Your Career Where You Matter Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you’re a problem-solver, innovator, or passionate about service, you’ll thrive here. Why Work With Us? We’re committed to your success, personally and professionally. You’ll have access to:

Comprehensive Benefits:

Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.

Work-Life Balance:

Generous paid time off for rest, family, and self-care.

Career Growth:

You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.

Supportive Culture:

Innovation, creativity, and teamwork are at the heart of everything we do. Be part of a team that invests in your future, celebrates your success, and values your contribution. The Service Manager shall oversee the day-to-day operations of the service department. The Service Manager will supervise Service Supervisors, Service Engineers, Specialists, and Associates and provide support, guidance, and mentorship to their subordinates in all matters relating to their duties, technical and non-technical, and making decisions to correct irregularities in the service process. In addition, the Service Manager will perform as a top escalation point of contact within the Service Department. Essential Functions Work with Service Coordinators regarding scheduling and dispatch of tickets in their territory. Delegate and direct service tasks; monitor the progress of all current and pending tickets. Oversee all services and workspaces in the shop and the field. Respond to and resolve service tickets. Consistently deliver incredible customer service experiences by offering knowledge and advice and answering questions and concerns. Act as the highest local source of information for all service, inventory, and product-knowledge concerns and work process mailers (for both employees and customers). Manage and update tickets for invoicing. Communicate and maintain good relations with customers. Monitor employee work and provide frequent progress reports to improve employee satisfaction and efficiency. Follow and abide by all industry standards, regulations, and laws. Help train new employees in company procedures, including safety and work processes. Stay current on industry standards and any innovations, materials, tools, and/or processes that can benefit the company. Manage at minimum a team of 2 Other relative duties as assigned Minimum Qualifications High school diploma or equivalent. 3 + years of experience in the physical security/IT field. Obtain and maintain relevant certifications. Experience in configuring access control and surveillance systems. Excellent external and internal communication skills. Solid organization, attention to detail, and multi-tasking skills. Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment. Physical Demands This position requires physical activity consistent with a construction or installation environment. The employee will spend more than two-thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one-third of the time may be spent walking and engaging in verbal communication or listening. Frequent lifting and moving of materials weighing between 25 and 50 pounds is required. Work Environment This role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware. Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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