Service Manager Position Available In Guilford, North Carolina

Service Manager 3.7 3.7 out of 5 stars 3112 Pleasant Garden Road, Greensboro, NC 27406

Summary:

The Service Manager ensures the efficient delivery of services by managing schedules, coordinating with internal departments, and maintaining strong customer relationships. This role requires reliability, collaboration, and a proactive approach to problem-solving, with a strong focus on service quality and documentation accuracy.

Duties and Responsibilities:

Plays an active part in the safe work performance of the team Reporting all incidents and near misses as per the AIC Safety Management System Acts with integrity: does what he/she says he/she is going to do when he/she says he/she is going to do it Effectively works as part of a team; acts respectfully to co-workers and customers Takes initiative to look for ways to work more efficiently; takes ownership of tasks Shows up to work as scheduled and on-time Flexibility to work overtime/weekends, as required Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction Facilitates scheduling of service calls that are not directly dispatched Heavy focus on customer service and delivery of product/service Responsible for working closely with other departments to ensure the proper transfer of all service work business data required for payroll, billing, accounts payable, vehicle management, and human resource management functions Review service tickets to ensure accuracy and that tasks were completed in a manner that achieves customer satisfaction and company profitability Keep up to date on new developments and trends in the industry Resolve customer complaints and disputes Works closely with the service team to identify opportunities for additional project work from our service customers Manages conflicts of Technician’s schedule Acts as the main point of contact for Project Managers for start-up work (including wiring) Manages start-up work through completion Monitors and ensures preventative maintenance compliance Assists in the billing processes for preventative maintenance agreements and service repair work Qualification requirements: At least 2 years of Commercial / Industrial Service Management Experience -or- 5 years of relevant industry experience Working knowledge profit and loss statements Valid Driver’s License and clean driving record Must have strong skillset in commercial HVAC products, installation, and mechanical understanding Strong understanding of HVAC functions, ductwork modifications and design Strong leadership skills and work ethic Excellent communication skills Exceptional initiative, execution and communication skills, both oral and written Exceptional analytical, motivational, and leadership skills

Physical Requirements:

Ability to walk, sit, and stand for long periods of time. Lift and carry materials or tools weighing up to 25 pounds occasionally. Occasional exposure to varying weather conditions when visiting outdoor project sites. Ability to wear personal protective equipment (PPE) including hard hats, safety glasses, high-visibility clothing, gloves, and steel-toed boots as required.