Service Manager Position Available In Guilford, North Carolina

Service Manager Thermo King West Greensboro, NC Job Details Full-time $75,000 – $85,000 a year 9 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Management Mid-level High school diploma or GED Profit & loss Driver’s License Team management Communication skills Full Job Description Leader in the Industry Thermo King West, Chesapeake & Central Carolinas are now Force TK. The company has about 300 employees across its 13 locations. It has also been very successful in diversifying its equipment portfolio that it sells and supports. Today, Force TK and its subsidiaries are market leaders in Thermo King transport refrigeration, Versalift aerial buckets, TICO terminal tractors, Club Car commercial vehicles, Knapheide truck bodies, trailer repair, and consumer golf carts. Force TK is one of North America’s largest and most respected dealerships in the critical transport refrigeration space.

Work Site :

On-site Work Schedule :

Monday – Friday, 7:30 a.m. – 5:30 p.m. onsite. The manager must be available after hours, holidays and weekends by phone for customers and employees. Job Description Oversee department employees and problem solve employee issues. Collaborate with Human Resources and Safety department. Manage employee changes, payroll, attendance, time-off, and more using the payroll system. Delegate and monitor the work of the service department staff and provide progress reports to improve employee satisfaction and efficiency. Set departmental goals and objectives and motivate workers to achieve these. The Service Manager must ensure his service department maintains a minimum productivity rate as set by management and has minimal comebacks. Offer customers and employees knowledge, advice, and answer questions and concerns. Communicate and maintain good relations with manufacturing reps and dealers. Help train new employees in company procedures, including safety and work processes. Promote positive relationships among the team and with other departments. Ensure all team members meet certification requirements established by the manufacturer. Stay current on industry standards and any new innovations, materials, tools and/or processes that can benefit the company. Identify business opportunities, attract new customers, and retain existing customers. Has P&L responsibility managing all aspects that generate revenue while ensuring the department meets expenditure and operational plan taking appropriate measures to keep these on course. Meet all training requirements like D2E per manufacturer. Follow and abide by all industry standards, regulations, and laws. Perform other duties as assigned by

Branch Manager Note:

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the job. Qualifications Knowledge of various products, equipment, installations, repair methodologies, inventory, and work process matters for both employees and customers. Ability to keep sensitive information confidential. Valid driver’s license with a clean driving record. Be safety orientated, demonstrate concern and respect for others Ability to coach and lead the service team Prompt and attentive to customer and company needs Excellent verbal and written communication skills to manage their team effectively High School Diploma or equivalent (Technical degree or certification a plus). Ability to work independently and manage time effectively. Familiarity with using company’s business system program and invoicing processes. Experience with service management software like E-Emphasys is a plus. Ability to travel out-of-state for training and conferences as needed. Consistently deliver incredible customer service Position includes stooping, bending, kneeling, sitting, standing, climbing into trailer, ladder usage, lifting up to 50 pounds, use of provided ear protection in a sometimes-noisy environment and safety glasses. This position requires a drug screen, background check, and might need to meet requirements to drive a commercial motor vehicle. Thermo king West, Inc. DBA Force TK and Utility Equipment & Supply (UCE) are Equal Opportunity Employers.

Benefits:

Health benefits begin the first of the month following hire. We are proud to offer the following benefits: Medical/Rx (PPO or High Deductible with HSA) Dental Vision Basic Life Insurance (no cost to employees) Short & Long-Term Disability (no cost to employee) Voluntary Life Insurance (Employee, Spouse/Partner, Child/ren) Legal and Identity Theft Protection Employee Assistance Program 401(k) with company match Payroll is weekly. We offer paid vacation, holiday, and sick leave.

Job Type:

Full-time Pay:

$75,000.00 – $85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Shift:

10 hour shift Day shift

Work Days:

Weekends as needed Ability to

Commute:

Greensboro, NC (Required)

Work Location:

In person