Service Manager Position Available In Bergen, New Jersey

Service Manager
Capon’s Chophouse
Hackensack, NJ
Full Time • Salary ($65k – $80k)

Expires:

Jul 20, 2025 Be an early applicant
Required Years of Experience 2 years

Job Details Position Overview:

We’re looking for a driven, detail-oriented Service Manager to help lead daily FOH operations and uphold our high standards of hospitality. This role is ideal for someone with strong leadership instincts who thrives in a fast-paced, guest-first environment and is passionate about building great teams and great experiences.

Key Responsibilities:

Service Execution & Floor Presence:

Act as a hands-on leader during service, ensuring smooth flow, table pacing, and exceptional guest experiences at every turn.

Team Development & Supervision:

Support the onboarding, training, and ongoing development of the FOH team; provide real-time coaching and uphold performance expectations.

Standards & Consistency:

Maintain consistency in service standards, steps of service, and brand voice across all shifts; support pre-shift meetings and service notes.

Problem Solving & Guest Recovery:

Manage guest concerns with professionalism and urgency; support staff in resolving service issues with care and tact.

Operational Support:

Assist in scheduling, labor tracking, inventory oversight, and coordination with BOH, events, and management teams to ensure operational excellence.

Qualifications:

2-3 years of experience in FOH management or supervisory roles, ideally in high-volume, upscale dining Strong leadership, communication, and floor management skills Passion for hospitality and team culture Ability to multitask and remain composed in high-pressure situations Experience with POS systems (Toast preferred) and reservation platforms (Resy) Flexible availability including nights, weekends, and holidays

Compensation Details Compensation:

Salary ($65,000.00 – $80,000.00)

Benefits & Perks:

Health Insurance, Paid Time Off, Dining Discounts Required Skills Detail Oriented Guest Service Orientation Team Building Coaching Problem Solving Time Management Adaptability Conflict Resolution