Space Planner Position Available In New York, New York

Space Planner 4.6 4.6 out of 5 stars Manhattan, NY 10022

Summary:

The Space Planner is part of the Move Operations Team, planning and coordinating all details of the move and being on-call to support and troubleshoot any move related issues. The Space Planner also ensures all teams are on board and understand the move requirements. It’s important to act as a point of contact between the client (our business contact(s)) and various service providers (trade resources).

Overview of Work Environment/Client Nuances:

Big project coming up with a planned move from one building to another building.

Team Overview:

Will be working with team members who work remotely. Candidate will be trained by reporting manager in person. Candidate will be sitting alongside other team members who report to other managers.

Resources typical working day:

Responding to tickets in queue New hires Transfers Moves Lots of communication between teams Coordinating with the outside vendors to ensure moves are executed quickly and efficiently

Must Have Skills:

High attention to detail Excellent customer service skills Fast learner Nice to have skills: Tririga knowledge highly preferred

Key Responsibilities:

Planning and Coordination:

Working with clients to understand their needs and develop a move plan that includes packing, loading, and shipping requirements.

Vendor Communication:

Contacting and coordinating with movers, carpenters, cleaners, electricians, and technology support.

Scheduling and Logistics:

Building moves in Tririga (System / Seat Database), Managing schedules, and coordinating with building management and the onsite FM team

Customer Service:

Communicating with clients throughout the move process, addressing questions and concerns, and ensuring satisfaction.

Problem Solving:

Identifying and resolving any issues during move planning, day of move and post move.

Specialty Item Handling:

Arranging for the safe transport of unique or valuable items. (when moving from different buildings, specific teams has specific files/swags)

Job Types:

Full-time, Contract Pay:

$33.00 – $39.00 per hour Expected hours: 40 per week

Benefits:

401(k) matching Health insurance Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Experience:

Space planning: 8 years (Required) Move planning and coordinating : 7 years (Required) Tririga space management : 5 years (Required)

Tririga :

5 years (Preferred)

Database/Ticket Queue Management:

7 years (Preferred)

Work Location:

In person