Automotive Service Manager Position Available In Jasper, South Carolina

Automotive Service Manager Audi Hilton Head – 3.3 Hardeeville, SC Job Details Full-time $180,000 – $240,000 a year 13 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Automotive repair Management Customer service Mid-level Auto service management High school diploma or GED Driver’s License Supervising experience Manual transmission 2 years Communication skills Full Job Description Job Summary The Service Manager is responsible for the customer-focused and efficient operation of the dealership’s service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives, and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment, and properly managing the assets of the department. Responsibilities Assist all subordinate service and sales personnel in all phases of their job descriptions Properly document employee behavior that may result in punitive job actions such as termination Report to management any circumstances that compromise the integrity of the dealership Work with the parts department as appropriate to ensure proper stocking of high use parts Collect accounts receivable for service work Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect… Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained Quality check completed jobs Ensure that all the necessary shop equipment is in proper working condition Ensure that customer inconveniences, complaints, and misunderstandings are dealt with fairly and quickly Ensure that proper service sales techniques are being used Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters Communicate with customers before issues arise and get involved in escalated customer issues Maintain accurate records and ensure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis Serve as liaison with factory representatives in the absence of fixed operations or service director Establish and maintain a good working relationship with customers to encourage repeat referral business Monitor staffing levels, compensation levels, and department turnover Assure proper repair order flow to satisfy warranty/dealership/business office requirements Maintain reporting systems required by the general manager, the company, and the manufacturer Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activities Direct and schedule the activities of all department associates Hire, train, motivate, counsel, and monitor the performance of all service department staff Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect… Assist in the development of the annual service budget for use in connection with the annual sales forecast Maintain customer satisfaction index rating above that of the manufacturer or dealership average Requirements High School diploma or equivalent Three to five years of experience in an auto repair facility Two plus years of supervisory experience Excellent verbal and written communication and interpersonal skills Proficient knowledge of dealership computer systems Must have a valid driver’s license Ability to drive manual transmission vehicles Demonstrated customer service skills Previous industry knowledge of overall operations, management, and wholesale relations (preferred) Join our team as an Automotive Service Manager, where you can significantly impact our operations while fostering a culture of excellence in automotive service!

Job Type:

Full-time Pay:

$180,000.00 – $240,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Days:

Monday to Friday Weekends as needed

Work Location:

In person