Field Installation Support Manager Position Available In Shelby, Tennessee

Field Installation Support Manager Renewal by Andersen – The Birner Group – 3.4 Memphis, TN Job Details Full-time $50,000 – $60,000 a year 2 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Customer service Mid-level Quality assurance 2 years Communication skills

Full Job Description Field Installation Support Manager Location:

Memphis, TN About Us:

Renewal by Andersen, a subsidiary of Andersen Corporation, has been a trusted leader in the window and door industry for over 110 years. As the largest replacement window company in the U.S., we specialize in custom, energy-efficient composite windows and expert installation services across more than 100 markets.

Position Overview:

We are seeking a knowledgeable and hands-on Field Installation Support Manager to join our Memphis team. This role is ideal for someone with extensive experience in window and door installation who is passionate about quality, customer satisfaction, and team development. You’ll play a key role in supporting our installation crews, ensuring top-tier service, and maintaining our high standards of craftsmanship.

Key Responsibilities:

Installation Expertise:

Serve as a subject matter expert in window and door installation, offering guidance and troubleshooting support to crews in the field.

Training & Development:

Lead training sessions for new hires and service technicians, ensuring they are equipped with the skills and knowledge to succeed.

Quality Assurance:

Monitor and review installations to ensure they meet company standards and are completed on time.

Customer Relations:

Address and resolve customer concerns with professionalism and urgency.

Daily Operations:

Conduct morning meetings with service technicians to review schedules and priorities.

Tool & Vehicle Oversight:

Approve tool purchases and ensure company vehicles are properly maintained.

Scheduling & Recruitment:

Assist with scheduling goals and participate in interviewing and onboarding new team members.

Qualifications:

2+ years of hands-on experience in window and door installation (required) Strong knowledge of construction practices and installation techniques Proven leadership and coaching abilities Excellent communication and customer service skills Ability to thrive in a fast-paced, team-oriented environment

Benefits:

Health, dental, and vision insurance Paid time off Professional development opportunities

Schedule:

Monday through Friday, 8-hour shifts (hours may vary based on business needs)