Greenway Kia Franklin – Automotive Service Manager Position Available In Williamson, Tennessee
Tallo's Job Summary: Greenway Kia Franklin is seeking a qualified Automotive Service Manager to oversee their Service Department. The ideal candidate should have previous service management experience, KIA experience is a plus. Responsibilities include ensuring top-notch customer service, managing staff, and maintaining parts inventory. Benefits include competitive pay, paid vacation, and full benefits options. Qualifications include five years of dealer-level experience and excellent communication skills.
Job Description
Greenway Kia Franklin – Automotive Service Manager Franklin Auto Acquisitions Inc 1413 Murfreesboro Road, Franklin, TN 37067 Greenway Kia of Franklin is looking for a Service Manager to manage our growing Service Department. Candidates must have previous service management experience on high volume stores. KIA experience is a plus. A Service Manager candidate should have a broad-based knowledge in the day to day operations of a dealership service department and the personality to motivate, train, lead, and monitor the performance of service professionals. You should be experienced and aware of the latest customer service practices and be a persistent problem solver. A qualified candidate must also be able to deliver exceptional value and satisfaction to our customers on a continuous basis to promote revenue growth in line with targeted business and financial objectives.
RESPONSIBILITIES
Ensure that our customers receive prompt, courteous, and effective service Take ownership of the customer’s experience by listening to their needs and assist in addressing their issues Spend quality time building relationships with the customer Serve as a liaison between technicians, service advisors, and customers Oversee the inspection of automobiles to identify faulty components and facilitate a process for repairs Stay updated on parts inventory to ensure availability for required repairs Know the product and be able to answer characteristic and operational questions regarding the customer’s vehicle Hire, train and evaluate the productivity of the service department staff in order to acknowledge efficient employees and guide those who are under-performing Supervise the activities of the department staff to ensure efficient job performance and compliance with environmental laws and regulations Performs other duties as assigned
BENEFITS
Competitive Pay Paid Vacation Employee Purchase and Service Discounts Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance 401(k) Retirement Savings Plan State of the Art Facility with a Professional Working Environment
QUALIFICATIONS
Five years of dealer-level or large facility manager experience preferred CDK experience, preferred Broad scope of automotive mechanical knowledge Experience in supervising and managing staff Neat, clean, and professional appearance Pleasant/friendly demeanor and an outgoing personality Highly professional and dependable Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress Excellent interpersonal skills to interact professionally with customers, vendors, and staff Basic computer and internet skills Unrestricted driver’s license and clean driving record Able to drive both automatic and standard-transmission vehicles
