Customer Field Representative I Position Available In Durham, North Carolina
Tallo's Job Summary: Enbridge is hiring a Customer Field Representative I in Durham, North Carolina. Responsibilities include reviewing account information, performing AROP duties, driving scheduled routes, disconnecting gas meters, and more. Requirements include 0-2 years of related experience, a high school diploma or equivalent, a valid driver's license, basic computer skills, and the ability to work independently and as part of a team. This position involves working in various weather conditions and physical requirements like heavy lifting and squatting. Military service members and veterans meeting specific criteria are encouraged to apply. No relocation assistance or work visa sponsorship available.
Job Description
Job Description:
Posting End Date:
May 21, 2025
Employee Type:
Regular-Full time
Union/Non:
This is a non-union position Enbridge is currently seeking a Customer Field RepresentativeI. This position reports to Enbridge Gas North Carolina’s North DurhamOperations Center in Durham, North Carolina.
What You Will Do:
This entry level position is responsible for reviewing accountinformation to determine disconnection of service, extension ofservice, customer change accounts, and final bill orders; performsAutomated Read Only Program (AROP) duties to include but notlimited downloading information to vehicle computer; drivingscheduled route to collect automated reader reading information forcustomer change orders, and uploading information from vehiclecomputer to automated read-only program (FCS) on desktop;performing physical disconnection of gas meters due to nonpaymentof utility bills at customers’ premises and based on assignedlocation, painting residential meter sites and participating inrestoration of system outages.
Who You Are:
0-2 years’ experience in related field. Completion of high school or equivalent (i.e., GED) isrequired. Must have a valid driver’s license with a safe drivingrecord. Basic computer knowledge and skills, including Microsoft Word,Excel, and Outlook. Ability to use hand tools such as a meter key and adjustablewrench. Basic knowledge and skills in customer service andcredit/collections. Basic troubleshooting, problem-solving, and mathematical skillsfor reviewing customer accounts. Basic ability to read maps and navigate in various territories,including a basic knowledge of the assigned area and surroundingtowns. Ability to retain knowledge of company’s credit policies andNorth Carolina Utilities Commission rules and regulations. Basic verbal and written communication and interpersonal skillsto communicate with customers in an effective and professionalmanner. Ability to effectively read gas meters, and accurately researchand record meter and account information on a computer. Ability to work independently and as part of a diverseteam. Ability to frequently travel to customers’ premises, whereencounters with agitated customers or dogs and other animals mayoccur. Ability to balance and prioritize workload based upon time ofyear.
Working Conditions:
Work is both in an office environment and at customers’ premisesoutside in varying weather conditions (i.e. heat, cold, rain).Position requires the ability to squat multiple times daily foraccessing gas meters. Heavy lifting up to 75 lbs. independentlyrequired. May encounter insects, dogs, or other animals atcustomer’s premise. May encounter agitated/irate customers. May berequired to work overtime. Physical Requirements (Include but are not limited to): Balancing, bending and stooping, climbing, crawling, carrying (upto 50 pounds), grasping, kneeling, lifting (up to 75 pounds),pulling hand over hand, pushing, reaching above shoulder,repetitive motion, sitting, standing, walking, visual requirement(able to see screens, detect color coding, read fine print),hearing requirement. Mental Requirements (Include but are not limited to): Ability to: understand, remember and apply oral and/or writteninstructions or other information, understand complex problems andcollaborate/explore alternative solutions, organize thoughts andideas into understandable terminology, organize and prioritize workschedule on a short-term basis, make decisions which have moderateimpact on the immediate work unit and monitor impact outside thisarea, understand and follow basic instructions and guidelines,complete routine forms, compose letters, outlines, memoranda andbasic reports and communicate with individuals via telephone. Military service members and veterans with ranks from E3-E5, W1-W2,or O1-O3, plus appropriate equivalent combination of education andyears of experience as outlined below will be considered for thisopportunity. At this time, Enbridge cannot transfer or sponsor a work visa oremployment authorization for this position. This position does not offer relocation assistance. At Enbridge, we are dedicated to our core value of Inclusion.
We areproud to bean Equal Opportunity Employer . We are committed toproviding employment opportunities to all qualified individuals,without regard to age, race, color, national or ethnic origin,religion, sex, sexual orientation, gender identity or expression,marital status, family status, veteran status, Indigenous status,disability, or any other reason protected by federal, state, orlocal law.
Applicants with disabilities can request accessibleformats, communication supports, or other accessibility assistanceby contacting careers@enbridge.com .
Information For Applicants:
Applications can be submitted via our online recruiting systemonly. We appreciate your interest in working with us; however, onlythose applicants selected for interviews will becontacted. Final candidates for this position may be required to undergo asecurity screening, including a criminal records check. To learn more about us, visit www.enbridge.com
