Instructional Technology Services Technician Position Available In Pope, Arkansas
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Job Description
Instructional Technology Services Technician
Russellville, AR, United States
|
req2678
Posted:
6/20/2025 Instructional Technology Services Technician
Application Deadline:
July 11, 2025
Salary:
$43,300
About Arkansas Tech:
Founded in 1909, Arkansas Tech University is a comprehensive public institution with a rich history, maintaining regional accreditation from the Higher Learning Commission (HLC) and classification as a Southern Regional Education Board (SREB) level III institution. ATU was ranked the No. 1 regional public university in Arkansas by U.S. News and World Report in 2021-22 and 2022-23 and CollegeNET recognizes ATU as the No. 1 institution in Arkansas on its Social Mobility Index. Since 2019, Arkansas Tech has been the host institution for the prestigious Arkansas Governor’s School. The 559-acre Russellville campus, located in the scenic Arkansas River Valley between the Ozark and Ouachita Mountains, is just one hour from the capital city of Little Rock. Russellville features a charming blend of historic and modern architecture as well as the recreational opportunities provided by Lake Dardanelle and several state parks. Offering more than 100 undergraduate degree programs and more than 40 graduate degree and certificate programs across five academic colleges and two campuses, Arkansas Tech strives to provide a solid educational foundation for life-long learning to a diverse community.
Position Summary:
This Computer Support Specialist position is responsible for providing technical support for the University’s security camera systems, A/V systems, and digital signage systems throughout the campus.
Essential Duties and Responsibilities:
Provide design, planning, installation, device configuration/basic programming, and support of security cameras and servers, classroom and conference room technologies, and digital signage players and servers.
Provide technical troubleshooting, and break/fix device support for events and conference meetings.
Responsible for updating project documentation.
Keep up to date with industry standards to analyze requirements, identify shortfalls, and develop solutions for security technology and AV system designs, create and execute implementation plans, and perform system testing and system integrations.
Performs other duties as assigned.
Knowledge, Skills, and Abilities:
Strong knowledge of signal flow, audio/video signal types, cabling, connector types, and associated termination procedures.
Ability to troubleshoot and resolve technical issues.
Ability to field engineer solutions for unanticipated design or site challenges.
Ability to gain new technical skills quickly.
Ability to collaborate with others at all levels of the organization, as well as vendors.
Ability to train end-users on systems.
Excellent customer service skills, responsive attitude.
Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms.
Minimum Requirements:
The formal education equivalent to a bachelor’s degree in computer science, information technology, information systems, or a related field; plus two years of experience in computer support.
OR completion of technical training in information technology, or a related field, acquired from a vocational, military, or industrial setting plus four years of experience in computer support.
Related work experience may substitute for education requirement.
Preferred Qualifications:
2-years of experience with computer troubleshooting including audio/visual technology (software and hardware).
1-year of experience with basic network troubleshooting.
Experience working in a University environment/setting is preferred.
Industry-related certification (i.e. AVIXA Certified Technology Specialist (CTS) program, Extron Institute, Crestron Technical Institute, Axis Certification Program).
Work Location, Environment, and Physical Demands:
The actual work location may be physically on campus in an office environment, possibly shared, or at an approved remote location.
Must be able to lift and carry at least 50lbs, and use ladders.
After-hours event support is sometimes required.
What to
Submit:
Resume.
Cover letter.
References.
