Service Technician Position Available In Volusia, Florida
Tallo's Job Summary: The Service Technician position involves installing, troubleshooting, and upgrading various services such as video, voice, and internet. Responsibilities include reconnects, fiber optic troubleshooting, and configuring customer PCs. Requirements include 5 years of experience, Fiber Optic Cabling experience, and proficiency with tools. Benefits include healthcare plans, retirement benefits, paid time off, and service discounts.
Job Description
The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and
DIRECTV. RESPONSIBILITIES
Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services. Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths. Administer router, access point, Bridge and Wi-Fi processes. Perform troubleshooting and solution methodologies for IP and LAN. Install all types of
CAT5/CAT6
drop wire. Install connectors on
CAT5/CAT6
drop wire. Troubleshoot IP issues from any telecommunications demark to customer premise equipment. Successfully install all ancillary equipment provided to subscribers. Identify fiber connectors and color code. Configure customer PCs for successful internet operation. Test and tone all drop wires from equipment room to end user location. Work on an on-call schedule rotation. Other duties as assigned.
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet Must have Fiber Optic Cabling experience Proficiency using small hand tools and larger power tools Must have active and clean, non-restrictive, state issued driver’s license in State where hired. Must be comfortable working on a ladder and all heights High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed
BENEFITS
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
