Student Assistant – Information Technology Services –  Student Technician (Summer 2025) Position Available In Chatham, Georgia

Student Assistant•Information Technology Services•Student Technician (Summer 2025) Job

ID285188

Location
Georgia Southern•Savannah
Full/Part TimePart-Time
Regular/TemporaryTemporary About Us Join Our Team at Georgia Southern! Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate’s, bachelor’s, master’s and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds! Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America’s Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world. To learn more about Georgia Southern’s Vision, Mission and Values please click here: https://president.georgiasouthern.edu/performance-excellence/mission-values/ Location Armstrong Campus•Savannah, GA Department Information Information Technology Services Job Summary The Student Assistant will support the Division of Information Technology Services Department of Support Automation as a Student Technician on the Armstrong Campus beginning Summer 2025. Student employees cannot work more than 1300 hours in a 12-consecutive month period. Responsibilities
Deliver a positive customer service experience.
Provide Tier 1 troubleshooting support to walk-in customers and respond to support requests on campus in a timely manner.
Troubleshoot Tier 1 software and hardware issues.
Provide technical assistance and training to faculty and staff. Install software and hardware accessories.
Prepare and install lab and faculty/staff computers.
Decommission end-of-life devices.
Assist with AV installations and ongoing maintenance.
Support ID/mobile credential operations, including the use of a cash register.
Manage asset inventory.
Create and maintain technical documentation.
Collaborate with the team on Department of Support Automation projects.
Assist with internal and external events from an IT perspective.
Provide support to both Georgia Southern and Augusta University constituents. Shift Specifics Up to 25 hours per week
Flexible with schedule of availability

Scheduling Requirements:

Availability must range from 7:30 AM to 7:00 PM with flexibility for occasional weekend assignments.
A minimum commitment of 15 hours per week up to 25 hours maximum, with availability on at least three weekdays (Monday•Friday).
Required Qualifications Educational Requirements Must be enrolled in six or more undergraduate credit hours or three or more graduate credit hours at Georgia Southern University.
Proposed Salary $10.00 per hour This is a non-exempt position paid on a biweekly basis. Required Documents to Attach
Resume
Schedule of Availability
Knowledge, Skills, & Abilities

ABILITIES

Consistently exhibit engaging customer service
Ability to support various constituencies served by the University
Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

KNOWLEDGE

Adhere to University policies and procedures to meet Institutional goals and support University’s mission for student success SKILLS Effective communication (verbal and written), organizational and human relations skills