Service Technician Position Available In Gwinnett, Georgia

The Service Technician will provide phone support and on-site support for local and out-of -state end users, dealers and sales staff. Install and repair and maintain equipment to the highest level of operation. This position is located in Suwanee, Ga. Provide phone-based technical support and local field service calls for equipment by investigating complaints, troubleshooting, conducting tests, resolving problems and following up. Support new product evaluations and application testing. Document service and installation actions by completing reports, and travel logs. Repair equipment and provide operator training per customers’ In-house machine repairs and modifications as required. Update job knowledge by participating in training opportunities and taking initiative to enhance troubleshooting skills. Provide technical support at tradeshows/open house events. Demonstrate equipment as required. Check and test returned parts. Provide secondary parts lookup and inventory control support. Maintain showroom and equipment readiness. Assist Parts Department by removing parts from equipment as required Assist Shipping Department in delivering or preparing equipment for new installations and events Perform other duties as required by the

Supervisor Qualifications and Requirements:

Minimum 2 years of equipment service experience preferred Basic knowledge of electronics and mechanics Strong oral and written communications skills Professional and prompt customer service skills Excellent analytical and organizational skills Self-motivated, proactive, team player attitude High school diploma and technical degree or equivalent Willing and able to travel domestically as well as internationally. Requires a valid state driver’s license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business (mileage reimbursement). All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.