Service Technician Position Available In Durham, North Carolina

Service Technician The Cook & Boardman Group, LLC – 3.2

Durham, NC Job Details Full-time Estimated:

$59.9K – $79.2K a year 9 hours ago Benefits Health insurance Dental insurance Paid time off Leadership training provided Vision insurance 401(k) matching Life insurance Prescription drug insurance Qualifications 7 years CTS-I Heavy lifting Preventive maintenance Maintenance

OSHA 30 CTS-D

Driver’s License Organizational skills Senior level Leadership Communication skills Service technician experience Full Job Description Build Your Career Where You Matter Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you’re a problem-solver, innovator, or passionate about service, you’ll thrive here. Why Work With Us? We’re committed to your success, personally and professionally. You’ll have access to:

Comprehensive Benefits:

Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.

Work-Life Balance:

Generous paid time off for rest, family, and self-care.

Career Growth:

You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.

Supportive Culture:

Innovation, creativity, and teamwork are at the heart of everything we do. Be part of a team that invests in your future, celebrates your success, and values your contribution. The Service Technician will be responsible for the repair and maintenance of component cable, category cable, fiber, wireless access points, cameras, access control devices, and other low voltage cabling and devices with or without direct onsite supervision. Essential Functions Install, Service and Maintain of various access control devices and electrified door hardware Install, Service and Maintain various cameras Install, Service and Maintain cable pathway systems to support security and network systems Maintain company-owned equipment Work in a team environment with other service team members Observe all safety rules and best practices Perform other duties, as required Shall demonstrate a willingness to learn and work well within a team environment Minimum Qualifications Minimum 7 years of hands-on experience as an AV Service Technician.

AVIXA CTS

Advanced troubleshooting and repair skills with commercial AV systems, including but not limited to: o DSPs (Biamp, QSC, BSS) o Control systems (Crestron, AMX, Extron) o Video conferencing systems (Zoom Rooms, Microsoft Teams Rooms, Cisco) o Display technologies (LED walls, projectors, LCD panels) o Audio systems (amplifiers, speakers, microphones) Proficient in reading and interpreting signal flow diagrams, line drawings, and architectural plans. Strong understanding of networking fundamentals as they relate to AV systems (e.g., IP addressing, VLANs, PoE). Ability to diagnose and resolve complex system issues onsite and remotely. Comfortable with service documentation, ticketing systems, and customer communication. Experience with both preventative maintenance and emergency service calls. Excellent communication and organizational skills. Strong leadership presence, with the ability to mentor junior technicians. Hold a valid driver’s license Be at least 21 years old to operate company vehicles Successfully pass a background check and drug screen

Preferred Qualifications:

AVIXA CTS-I

certification (CTS-D a plus) Manufacturer certifications (Crestron, Extron, Q-SYS, Biamp, Shure, etc.) OSHA-30 or equivalent safety training Experience in enterprise/corporate, higher ed, or government AV environments Knowledge, Skills and Abilities Ability to read and use a measuring tape, level and other required tools for installation required Excellent interpersonal skills, including external and internal communication (written and verbal)skills Demonstrate a desire to learn the industry that C&B serves Willing and able to work a flexible schedule when required to meet our customer’s needs (nights, weekends, over-night, etc.) Comfortable with heights, such as working a ladder and/or aerial man-lift Present oneself in a professional and neat manner Solid organization, attention to detail and multi-tasking skills Excellent written and verbal skill required with the ability to communicate and understand detailed instructions Physical Demands This position requires physical activity consistent with a construction or installation environment. The employee will spend more than two-thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one-third of the time may be spent walking and engaging in verbal communication or listening. Frequent lifting and moving of materials weighing between 25 and 50 pounds is required. Work Environment This role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware. Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.