Service Technician Position Available In Wake, North Carolina

Job Type Full-time Description

POSITION SUMMARY

The Service Technician will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer. This position is non-exempt under the FLSA and reports to the Service Manager.

ESSENTIAL JOB FUNCTIONS

Service and Sales Examines work done by our company and determines if there is a potential problem to be remedied. Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home. Follows through with customers until all issues are resolved. Timely completes all paperwork/data entry and follow-up communication required for the appointment. Meets or exceeds their projected monthly Average Dollar Per Stop. Quality Assurance When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines. Reports any product or installations issues to the Service Manager. Training & Development Attends the weekly service meeting and other required meetings. Participates in ride-alongs from the Service Manager and peers. Practices the appointment process and follows it every time. Purpose. Mission, and Values We believe in always doing the right thing. We change lives. We are

ONE TEAM.

We are passionate. We are learners.

WE HAVE GRIT.

Requirements

POSITION REQUIREMENTS

Knowledge of construction or related trades . Knowledge of sales principles and practices . Skill in operating equipment and power tools. Skill in operating a personal computer and programs. Ability to detect/recognize information in written materials or on a computer/tablet/phone screen up to 75% of the time. Ability to understand, speak, read, and write in English. Ability to lift or move up to 100 lb. Ability to move about and move to/from and work from the floor level or in crawl spaces. Associates or bachelor’s degree and 1 years of experience in sales, customer service, or related field OR a combination of education and experience that illustrates a proven track record in the field. A valid driver’s license, a safe driving record, and the ability to drive for the company. Salary Description $20/ hr 5 to 9% commission on sales