Associate Service Operations Security Technician Position Available In Berkeley, South Carolina

Associate Service Operations Security Technician
Charleston, SC, United States

JOB DESCRIPTION

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes – including under-counter teller equipment – and security vestibules. Responds to service calls in an accurate and timely manner.

RESPONSIBILITIES

Addresses issues and provides maintenance services according to set schedules and in line with company policy and manufacturer specifications.
Assists with and / or performs basic level services on assigned products, including: Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment.
Maintaining bolt work and time locks on safes, chests and vaults.
Maintaining ATM Cencon locks and mechanical and electrical combination locks.
Providing key duplication and lock core replacement.
Maintaining after-hour depositories, VAT units, drive-up windows, drawers and sliding windows.
Prioritizes service calls based on Service Level Agreements and management direction.
Reports equipment discrepancies and chronic issues, escalating to proper support team for resolution.
Contacts customers as required to set appointments, update on progress or ensure satisfaction with service delivery / issue resolution.
Maintains safety awareness and follows safe behaviors at all times.
Maintains a positive attitude to increase customer satisfaction.

QUALIFICATIONS

Required Qualifications
Education or equivalent work experience required.
Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
Good business English skills (Written and spoken).
Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver’s license and driving record that satisfies DN’s fleet requirements.
PC literacy and good knowledge and application of the relevant tools and methods.
Product knowledge of relevant industry and basic ITIL skills preferred.
Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
Acceptance of exposure to the outside elements.
Shift adaptability, which would include an on-call rotation for evenings and weekends.
Exceptional customer service skills are needed.
Ability to organize and inventory truck stock parts and tools.
Sense of urgency, organizational skills, professional presence and work in team environment.
Ability to pass MVR, background and drug test where required.
Preferred Qualifications
Firstline Service Technician work experience preferred. Vocational/Trade School preferred
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