Service Technician Position Available In Charleston, South Carolina
Tallo's Job Summary: The Service Technician role involves servicing, maintaining, and repairing access control equipment and IP-based video systems. Responsibilities include diagnostics, documentation, tool usage, technical proficiency, customer relations, and other assigned tasks. Qualifications include NICET 1 certification, 2-3 years of experience in commercial security systems, ability to respond to emergency service calls, physical requirements, a valid driver's license, and strong troubleshooting skills. The position offers a Monday through Friday schedule, focusing primarily on Beaufort County school systems.
Job Description
Description The Service Technician is responsible for the service, maintenance, repair, and troubleshooting of access control equipment and IP-based video systems. This includes electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. The role requires a proactive and skilled individual who consistently performs in alignment with core values.
Key Responsibilities:
Service and Repair:
Perform maintenance, repairs, and troubleshooting on various security systems, including locks, card readers, cameras, and intercoms.
Diagnostics:
Identify and resolve issues with system installations, ensuring compliance with building codes.
Documentation:
Maintain accurate records of service-related issues.
Tool Usage:
Safely operate hand and power tools, test equipment, and CCTV testing devices.
Technical Proficiency:
Read and interpret electrical schematics, CAD drawings, and related documents for low-voltage applications.
Customer Relations:
Establish and maintain effective working relationships with internal and external customers, providing remote diagnostic support when needed.
Additional Duties:
Perform other tasks as assigned by Operations Management.
Qualifications:
Certification:
NICET 1 certification or willingness to obtain.
Experience:
2-3 years of experience servicing commercial electronic security systems, including access control, video management, intrusion detection, and fire systems/alarms.
On-Call:
Ability to respond to emergency service calls on a rotational basis.
Physical Requirements:
Ability to lift up to 50 lbs. and work on ladders up to 16 feet.
Driving:
Valid driver’s license with a clean driving record.
Education:
High School Degree, Vocational School, or equivalent.
Skills:
Strong troubleshooting skills, mechanical and electronic aptitude, excellent verbal and written communication skills, ability to work independently or as part of a team, and understanding of Windows operating systems and IT network topology.
Work Environment:
Schedule:
Monday through Friday, 8 AM to 5 PM.
Location:
Primarily customer sites in Beaufort County, with occasional travel to Charleston or Savannah.
Primary Focus:
Beaufort County school systems.
