Communications Teletype Technician Position Available In Pinellas, Florida

Communications Teletype Technician Pinellas County Sheriff’s Office $47,258.00 – $68,524.00 / yr United States, Florida, Largo 10750 Ulmerton Road (Show on map) Jun 25, 2025 GENERAL

DESCRIPTION

Pinellas County Sheriff’s Office is seeking to fill a vacancy of Communications Teletype Technician. Under the general direction of the Supervisor; serves as a main point of contact for critical law enforcement data and public safety information for the Sheriff’s Office. This position monitors and administers the primary

FCIC/NCIC/NLETS

network terminals for the Pinellas County Sheriff’s Office (PCSO). The technician supports deputies, dispatchers, and the Communications Center Supervisors through timely accurate exchange of law enforcement and public safety information within our agency, as well as with other agencies. Members must be knowledgeable and meticulous in data entry to ensure law enforcement agencies have the most accurate and timely information available. Must also be professional, courteous, and congenial in interpersonal interactions. Work is reviewed through observation and results obtained. Shift work required. This position is scheduled to work 12-hour shifts (either days or nights) on a rotating schedule that repeats itself every two weeks. This position is subject to a biannual seniority-based bidding process. You must be able to accommodate all shifts

SUPERVISES OTHERS

No Answers the main administrative telephone line for the Pinellas County Sheriff’s Office and answers questions and/or directs calls to correct divisions, offices, and call centers;
Directs incoming calls for service screened to be emergency calls and obtains information before consulting with a 911 call taker in an expedient and courteous manner
Keeps a log for international operator assisted calls
Assists citizens and LEO inquiries by researching offense/incident reports in SONET, ACISS and provides case information numbers and a means of contacting detectives and deputies
Maintains records, files, reports and other written and statistical data pertinent to the assignment
Operates and monitors the Pinellas County Sheriff’s Office telecommunications system, including

FCIC/NCIC

teletype terminals for requests for information, requests for law enforcement resources or dispatch, and notification messages for the Sheriff’s Office for service
Utilizes agency databases: eAgent, ACISS, DAVID, CJNET, ELVIS, and other online accessible sites; also must be able to obtain/maintain certification/tests for these databases
Provides information to law enforcement personnel on warrants, driver’s license data, vehicle registration, concealed weapons permits, article queries, criminal histories, and verification of identities, etc. by querying various law enforcement databases
Transcribes entry information by telephone “live” from deputies in the eAgent system/ and or supplemental forms
Collects information from various sources such as eAgent, OneNote, ACISS, DAVID and ELVIS for entry, modification, queries, responses and cancellations in

FCIC/NCIC/NLETS

database for articles, adults, juveniles, vehicles, license tags, guns, boats, criminal histories, and other appropriate items that are listed in

FCIC/NCIC

telecommunications network
Establishes and maintains effective working relationships with other agency members for entering/modifying/clearing information pertaining to vehicles.
Responds to and requests hit confirmations for stolen vehicles, stolen boats, stolen tags, lost or stolen guns, articles, and missing or wanted persons via teletype within the timeframe set forth by FDLE in

FCIC/NCIC/NLETS

telecommunications network
Proofreads, reviews, and verifies source materials to determine accuracy and completeness of information; follows up to correct or complete data (i.e. second party verification of entries)
Drafts outbound teletype requests from Sheriff’s Office Deputies/Detectives, Contract City Officers/Detectives, and offices to other agencies nationwide and Interpol
Provides follow up for sent teletype requests to ensure a response is received in a timely manner and disseminates information appropriately
Regular and reliable attendance is required as an essential function of the position
This position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work
Participates in Sheriff’s Office recruitment and community relations activities as directed This list is not intended to be all-inclusive and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary Qualifications High School graduation or equivalent diploma from an institution accredited by an accrediting body recognized by the U.S. Department of Education (DOE) or licensed as a degree granting institution by the Commission for Independent Education
Possess a current

FCIC/NCIC

Limited and Full Access Certification in the State of Florida
Or must be able to successfully complete classroom instruction and pass the

FCIC/NCIC

Certification Examination within 6 months of hire and every two years thereafter
Typing speed of 25 wpm
Must possess a valid Florida driver’s license Knowledge, Skills, and Abilities Knowledge of business English, spelling, and arithmetic
Knowledge of 10-Codes and signals
Knowledge of the geography of the County
Knowledge of Pinellas County Sheriff’s Office organization and division functions
Computer skills to enter and retrieve information from applicable computer systems, ensuring accuracy in entering data and retrieving information in a timely manner
Ability to operate standard office equipment such as computer terminal, copy machine, fax, and calculators
Ability to maintain accurate records, logs, and files
Organizational skills to be able to record and maintain document entries, events, lists, and logs pertinent to essential job functions (i.e. other law enforcement contact information, mnemonics, ORI’s, etc.)
Possess the ability and knowledge of the agency to properly screen calls to determine the best way to help callers or choose the best plan of action, i.e. send to dispatch, speak to a desk deputy or transfer callers to the appropriate department or outside entity
Ability to elicit critical information from sick, injured, and/or highly emotional individuals, who may be in a stressful or life-threatening situation
Ability to accurately and rapidly carry out requests for information from deputies, dispatchers, supervisors, and other agencies
Ability to perform essential functions with frequent interruption and/or distraction
Ability to prioritize assignments
Ability to take action when answers to a problem are not readily apparent
Accurate typing skills
Time management skills to organize and prioritize inquiries, tasks, and special assignments
Interpersonal skills to demonstrate a congenial, respectful, and productive behavior and attitude towards others in a working relationship and under difficult situations
Ability to think and speak clearly in emergency and nonemergency situations
Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace Physical Abilities The physical abilities listed below are estimates of time spent during a typical work day to perform essential functions and responsibilities. Members in this position may be required to: Sit up to 12 hours per day
Stand up to 1 hour per day
Walk up to 1 hours per day
Occasionally lift up to 10 lbs.
Occasionally bend, squat, reach, kneel and twist Applicants must be tobacco/nicotine free during length of employment. The Pinellas County Sheriff’s Office strives to provide our employees with the best benefits possible. Some of the benefits are Annual Leave (120 hours), Health Insurance, Wellness Incentives, and Education Assistance Program. The Pinellas County Sheriff’s Office is an EEO/ADA employer and is committed to being a drug free workplace.

TO APPLY FOR THIS POSITION, VISIT OUR WEBSITE

https://www.pinellassheriff.gov