Telecom Technician Position Available In Polk, Florida
Tallo's Job Summary: The Telecom Technician position in Kissimmee, Florida, offers administrative and technical support within a correctional facility. Responsibilities include maintaining and repairing telecommunications systems, interacting with customers, and providing troubleshooting assistance. Requirements include a high school diploma or GED, strong communication skills, and the ability to work independently. IC Solutions offers competitive benefits and opportunities for career growth.
Job Description
Telecom Technician Kissimmee, Florida Administrative/Support 37023
Job Description Overview Are you looking for a career with premium benefits and the potential for growth? At IC Solutions, a subsidiary of TKC Holdings Inc., we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today! We are proud to be a military and veteran friendly employer. About This Position The Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items. Essential Functions, Duties and Responsibilities Provide Administrative and Technical Support to the Jail
Interact in a professional manner with customers (inmates and staff) to foster positive relationships
Maintain hardware and perform repairs on ICS products and services (inmate phones/video visitation systems)
Use the software to troubleshoot and provide reports when needed
Create trouble tickets and track repair/equipment requests
Perform routine maintenance and emergency onsite support
Maintenance and Repair:
Operating, maintaining, and repairing damaged or malfunctioning telecommunications lines and equipment.
Testing:
Testing telecommunications lines and devices to ensure proper functionality.
Troubleshooting:
Identifying and resolving issues with telecommunications systems.
Customer Education:
Explaining the use and maintenance of equipment to customers.
Record Keeping:
Maintaining records of repairs, and maintenance activities. What You’ll Need High School Diploma or GED required
Ability to multi-task and meet deadlines
Self-motivated, able to work independently
MS Office Suite proficient
Self-starting, able to self-train on communications-based product line
Must have strong attention to detail and record keeping skills
Strong verbal and written communication skills
Strong problem-solving skills
Must have a positive, can-do, team-oriented attitude
Open to working in a correctional environment
Telecom Repair Experience Preferred Benefits IC Solutions offers comprehensive benefits to all regular-full time employees: Medical w/prescription coverage
Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.
