ISP Field Service Technician Position Available In Gaston, North Carolina

ISP Field Service Technician BritelinkUSA Gastonia, NC 28053 OSP Field Service Technician | Ripple Fiber We are looking for ISP Field Service Technicians to join our growing team in the Gastonia/West Charlotte region. About Ripple Fiber Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving people’s lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective. We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future. Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states. About our culture We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development. About the role The ISP (Inside Plant) Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements, and company standards. ISP Field Service Technicians are also responsible for ensuring that customers receive the highest level of customer service.

Responsibilities:

Installation of fiber optic cables, including running cables through conduits, splicing them, and connecting them to network equipment. Precisely aligning and fusing the ends of fiber cables to ensure minimal signal loss and optimal performance. Use specialized equipment to test the integrity of fiber optic connections, check signal strength, and identify any issues. Perform routine maintenance and upgrades to ensure the fiber optic network continues to operate efficiently. Work closely with other technicians, engineers, and project managers to ensure that fiber optic installations and repairs meet company standards and customer requirements. Follow safety protocols to handle fiber optic cables and related equipment properly.

Skills Required & Physical Demands:

Must have a valid state driver’s license and safe driving record Ability to operate hand tools and handheld mobile devices Experience working in customer service, construction, electrical, technical or related field is a plus Clean driving record Work a flexible schedule, including evenings and weekends Lift and move up-to 60 lbs. – some of our ladders weigh 50-60 lbs. At times work in small spaces or a loft (up to 28 ft.) Identify wire and cable colors Qualify on pre-employment assessments Be available for overtime, emergency call outs and holiday work Weigh less than 275 lbs., required for ladder safety We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration. Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.