Unified Communications & Collaboration Technician Position Available In Montgomery, Pennsylvania

JPC Partners is looking for a Unified Communications and Collaboration Technician that will work on a team responsible for the operation, maintenance and enhancement of the company’s collaboration applications, collaboration hardware and AV infrastructure.

Responsibilities:

Updates to UCC applications and hardware Monitor, track, and review feature updates published by manufacturers Work with application and hardware admins to ensure updates are applied following proper change management procedures Work with support staff to ensure documentation and training materials are updated Work with Corporate Communications to ensure updates are communicated to end users Documentation and end user training for new and existing UCC owned applications/hardware Create and maintain Support Center and IT Operations Center (ITOC) documentation Create and maintain admin and end user documentation/training materials Deliver end user trainings Respond to end user and leadership requests Create department and project teams within the Microsoft Teams admin center Gather usage and system quality reports Assist UCC admins with operations and maintenance activities Configuration and deployment of new applications or systems Firmware/password updates Troubleshoot issues with applications or hardware Create support tickets with manufacturers and vendors Assist with UCC projects and asset management Review, test, and pilot new UCC applications or hardware Document RMAs in asset management system Onboard and decommission equipment in asset management system Requirements 3+ years of experience supporting, operating, or troubleshooting UCC tools in a corporate environment: Microsoft Teams Microsoft Teams Rooms and Microsoft Surface Hubs Microsoft Whiteboard Microsoft Stream Microsoft 365 Microsoft Intune Cisco Webex Control Hub Pexip Infinity 3+ years of experience supporting, operating, or troubleshooting AV systems in a corporate environment: Crestron NVX and control systems Biamp Tesira DSPs Wireless microphones and discussion systems Dante audio and AVoverIP Production video switchers, cameras and recording equipment Digital signage Excellent written and verbal communication skills Ability to deliver in-person, hybrid and/or remote trainings to end users